Customer Service Delivery

Elizmarie Lopez

484-***-**** *******@*****.*** Boca Raton, FL 33431

SUMMARY

Entrepreneurial Owner with experience and solid history of business success. Over 20+ years of experience in all Food and Beverage industries. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

SKILLS

Marketing Tactics

Problem Anticipation and Resolution

ServSafe Certification

Food and Safety Standards

Attention to Detail

Fast-Paced Environment

Safe Food Handling

Point of Sale (POS) System Operations

Hiring Procedures

Service Delivery Management

Portion Control

Employee Performance Evaluations

Delegating Assignments and Tasks

Profit Optimization

Health Code Compliance

Problem-Solving

Menu Pricing and Writing

Front of House Management

Terminology Compilation

Fluent in english and spanish

EXPERIENCE

Manager, Raices Authentic Puerto Rican, November 2022-December 2023 Easton, PA

●Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

●Completed thorough opening, closing and shift change functions to maintain operational standards each day.

●Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

●Resolved and investigated complaints regarding service, food quality and accommodations.

●Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.

●Updated computer systems with new pricing and daily food specials.

●Built strong operational teams to meet process and production demands.

Owner, Krave 2 Taste, March 2018-October 2022 Allentown, PA

●Employed and managed vendors by negotiating deliverables, cost and expected quality.

●Executed performance reviews to encourage improved productivity for team members.

●Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.

●Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

●Promoted business on social media platforms to maximize brand identity and generate revenue.

●Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.

●Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

Owner, EL Painting, June 2013-October 2022 Allentown, PA

●Led startup and creation of operational procedures and workflow planning.

●Hired and trained new department managers to increase team oversight and productivity.

●Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

●Set pricing structures according to market analytics and emerging trends.

Bartender, Ortega Sports Bar, September 2007-May 2018 Allentown, PA

●Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

●Displayed and retained extensive knowledge of liquors, wines and entrees.

●Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

●Poured wine, beer and cocktails for patrons.

●Operated a cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

●Balanced daily registers and generated sales reports for management.

●Planned and coordinated special events to boost customer numbers and profits.

EDUCATION AND TRAINING

Fashion Design

●Instituto Carlota Alfaro, Santurce Puerto Rico September 2006

High School Diploma

Liberty High School, Bethlehem PA June 1999

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