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Nam Pham

Sydney, NSW – Currently in Vietnam LinkedIn ad4xcj@r.postjobfree.com +847******** PERSONAL STATEMENT

Experienced professional in the fields of Data Analytics and Business Analytics with a proven track record in enhancing business decisions and optimizing processes through data-driven solutions and analytical methodologies. Expertise includes a variety of data-driven decision activities such as Data Modeling, ETL Processes, Data Warehouse, API Data Integration, Cloud Data Platforms, and Visualization Reporting using PowerBI and Microsoft Suite. In addition, professional experience includes collaborating extensively with cross-functional teams to create standardized process documentation and reports that effectively communicate with stakeholders at various levels. A detail-oriented person, able to effectively connect different information streams to produce valuable insights based on data analysis, and adaptable to dynamic changes at work.

ACHIEVEMENTS

Microsoft Certified Associate for Data Analyst Awarded by Microsoft Google Project Management Certificate Awarded by Google Hackerrank Certificate on 5-star Achievement in Python Understanding Awarded by Hackerrank KEY STRENGTHS

• Programming Languages: Python, SQL, R, JavaScript, NoSQL, ReactJS, HTML.

• Packages: Pandas, Numpy, Scikit-learn, keras, Tensorflow, Plotly, Matplotlib, Seaborn, statsmodels, geopandas, BeautifulSoup, PyTorch.

• Frameworks: Microsoft Suite, Git, Spark, OpenCV, Jupiter, XGBoost.

• Environments: MacOS, Windows, VSCode, AWS, Rasperry Pi.

• Visualization tools: Power BI, Tableau.

• Soft Skills: Time Management, Leadership, Analytical Thinking, Data-oriented Problem Solving, Interpersonal Communication, Conflict Resolution.

PROFESSIONAL EXPERIENCE

BlueScope Steel Ltd. NSW, Australia

Systems Analyst Jan 2023 – Sep 2023

Responsibilities: The role involved managing various projects aimed at enhancing and optimizing existing processes and tools within the organization, including:

- Conducted extensive research and analysis on the business processes of existing applications.

- Communicated closely with stakeholders to understand user journeys and pain points.

- Mapped user journeys and documented standardized user stories, thereby enhancing the existing systems.

- Developed a comprehensive system architectural map aimed at improving integrations and creating opportunities for systematic future upgrades.

- Facilitated collaboration and ensured that the documented improvements were reviewed and approved by relevant stakeholders.

Achievements:

- Successfully completed the documented user stories of applications, receiving positive reviews from relevant stakeholders.

- Tools: Miro, Salesforce, MS Office 365.

FPT Software - FPT Corp. Ho Chi Minh City, Vietnam Data – Business Analyst Oct 2020 – Mar 2022

2 Nam Pham

Responsibilities:

The third project is about the development of an Integrated Property Tax System (IPTS) for the County of San Diego

(USA). Main tasks included:

- Regularly collaborated with key stakeholders to consolidate both functional and non-functional requirements for the web-based system, then documented a comprehensive requirement list for each sprint within the Agile- structured project.

- Converted the documentation into Product Backlog Items (PBI) on Atlassian Confluence and Azure DevOps to help monitor the work progress of the development team; Updated PBIs as needed and timely.

- Organized client-facing meetings on a daily basis for continuous tracking reports; addressed any arising issues promptly to ensure alignment between end results and initial requirements. Achievements:

- Trusted to assist in management of Business Analyst team to monitor the work progress; Represented the company to present to international clients, resulting positive feedbacks from clients.

- Tools: Jira, Azure DevOps, Microsoft Suite (SharePoint, PowerPoint). The second project involved analyzing and resolving data integrity issues when migrating databases from on-premises T- SQL Server (SSMS) to the AWS cloud database service. Tasks included:

- Collaborated with the Data Management team to successfully implement Data Governance initiatives, including defining AWS data roles and table tagging, in accordance with the specified design.

- Reconciled migration between Source Database (SSMS) and web service data using Excel VBA and Power Query.

- Converted and model data from Web API to Cloud Database. Achievements:

- Successfully reconciled more than 900,000 banking transactions, complaints, policies and customer information data.

- Tools: AWS Cloud, Python, SQL, Tableau, Microsoft Suite (Excel VBA, Power Query). The first project focused on transforming and visualizing data using Power BI and Tableau to provide in-depth analysis of insurance sales volume for US-based customers based in the USA and implement corresponding response actions. Main tasks included:

- Designed interactive KPI dashboards with connection to client’s database & displayed key performance metrics.

- Performed in-depth analysis based and drew actionable insights to help clients make strategic business decisions.

- Presented both visually and in writing to key stakeholders for review on a weekly basis. Achievements:

- Trusted to assist in management of Business Analyst team to monitor the work progress; Represented the company to present to international clients, resulting positive feedbacks from clients.

- Tools: Power BI, Tableau, Microsoft Suite (Excel, Power Point). Officience Ho Chi Minh City, Vietnam

Data Analyst Intern May 2020 – Aug 2020

Responsibilities:

- Conducted business intelligence analysis and communicated closely on a daily basis with stakeholders to ensure clarification of client's requirements throughout the project.

- Converted house price’s data into actionable insights, then analyzed and visualized figures using a mix of toolsets

(Python, SQL, Excel, MySQL, SQL Server) following client’s requirements, from there predicting future outcomes

(Modeling techniques: Clustering, Random Forest and Segmentation). 3 Nam Pham

- Developed a roadmap for project workflow; Classified prioritization and managed assigned tasks to meet the client’s expectations.

Achievements:

- Self-managed over 80% of the project workload and received positive feedbacks from clients by the end of the contract, with an accuracy of more than 80% R square for predictive modeling.

- Tools: Anaconda, Power BI, Microsoft Suite.

EDUCATION

SP Jain School of Global Management Sydney, NSW, Australia 2019-2022 Bachelor of Data Science Awarded 85% Academic Scholarship Achievements: High distinction in Matrix Algebra, Advanced Calculus, Data Mining, Data Warehousing, Visual Analytics, Big Data Processing, and Market Research.

RESEARCH & PROJECTS

Image Compression Using NMF Research on Nonnegative Matrix Compression on Image Compression Processing. Study of Central Neural Network Research on Central Neural Network and cases of its application. Virtual Internship Practice on Data Analysis and Visualization by PwC AWS Deep Racer Train a Reinforcement Learning model on a self–driving Deep Racer, resulting in ranking 2nd for the shortest time and highest accuracy to reach destination by AWS REFERENCES (Available on request)

Lubna Malik Technology Program Manager Bluescope Building Components Bluescope Steel Ltd.

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