Customer Support Email Marketing
Resume:
Andrea Pedley
Loveland, CO *****
***********@*****.***
I am looking to reenter the work force!
Work Experience
Account Review Specialist
Constant Contact - Loveland, CO
December 2009 to January 2011
● Maintaining high standards of deliverability for email marketing.
● Educating customers on SPAM laws.
● Providing email marketing best practices.
Customer Support Specialist
Constant Contact - Loveland, CO
October 2008 to October 2008
● Efficient and thorough explanations of products and services.
● Support and education of industry best practices.
● Clarification of billing statements and inquiries. Quality Assurance Technician/Agent
Center Partners (T-Mobile) - Fort Collins, CO
September 2007 to February 2008
● Maintain quality standards.
● Constructive criticism, feedback and communication.
● Organization, prioritization and self management. Sales Support Account Specialist
Center Partners (T-Mobile) - Fort Collins, CO
June 2007 to September 2007
● Exchanges on wireless devices.
● Credits and refunds on accounts.
● Explanation of charges, research and customer care. Telesales Representative
Center Partners (T-Mobile) - Fort Collins, CO
March 2007 to June 2007
● Accurate explanation of all products and services.
● Sales of new lines of service.
● Customer support.
#Achieved award for Outstanding Customer Satisfaction. Education
Diploma in Medical Assisting
Institute of Business and Medical Careers - Fort Collins, CO August 1998 to September 1999
Skills
• Customer service
• Organizational skills
• Research
• Customer support
• Constant Contact
• Marketing
• Sales support
• Sales
• Email marketing
• Quality assurance
• Child Care
• Volunteer paraprofessional
• Volunteer Patient Care
• Social Media Management
• Customer service
• Teamwork
Certifications and Licenses
Certified Medical Assistant
Contact this candidate