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Paralegal Customer Support

Location:
Mesa, AZ, 85204
Salary:
$22
Posted:
April 11, 2024

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Resume:

Sabrina M.

Johnson

**** *. ****** *** ****,

Arizona 85204

480-***-****

ad4x8s@r.postjobfree.com

EXPERIENCE

RR Donnelley, Phoenix, Az —Legal Document Specialist

(Civil Litigation)

January 2022- December 2022

Created, edited and formatted legal documents to firm specifications using a variety of software applications. Performed data entry utilizing various software applications Complete many different assigned jobs by deadline in an accurate and timely manner. Worked sensitive and/or confidential documents and information. Provided telephone help desk support to troubleshoot application queries.

PHOENICIAN MEDICAL CENTER, Chandler, Az —Medical

Scheduler

Aug. 2016- Jan. 2017

Answered a multi-line phone system, with calls from patients,hospitals, other medical offices, hospitals, etc. Established new patient charts, Scheduled appointments and confirmed as well. Performed insurance verification for new patients and referral requests using the E-clinical Program.

Law Offices of Douglas B. Price, P.C., Tempe, AZ — Legal Assistant (Bankruptcy, Personal Injury and Probate Law) Jan. 2014 – June 2014

Managed the Attorney’s calendar, including the docketing of all briefs and discovery deadlines. Scanned and e-filed pleadings and documents. Drafted letters and other legal documents (motions, notices, orders, etc.) Performed medical records requests and investigative background checks for personal injury cases, Filed pleadings with the U.S. Bankruptcy Court and Arizona Superior Courts.

SKILLS

Excellent working knowledge

of AZTurboCourt, CM/ECF &

PACER, Microsoft Word and

PowerPoint. Proficient in

DocuSign, Adobe Pro,Office

365 case management

software.

15 + years of Customer Service

experience with strengths in

office management, problem

solving, troubleshooting, data

entry, drafting

correspondence, preparing

reports and general office

support. Ability to train,

educate and supervise

employees.

PERSONAL CHARACTERISTICS

Efficient and organized.

Critical thinker who identifies

problems and solutions.

Good decision-making skills.

Exceptional time & task

management skills.

Last but not least, I always try

to be A team player.

EDUCATION

Mesa Community College, Az — Associates Degree in Administration of Justice Studies

Graduated August 2013

Phoenix College, Az — Certificate of Completion (CCL) Paralegal Studies

Graduated May 2017

National Paralegal College Az — Bachelors in Paralegal Science

(Currently Enrolled)



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