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Customer Service Entry Level

Location:
Allendale, MI
Posted:
April 11, 2024

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Resume:

ALEXANDRA SHULICK

Livonia, MI *****

248-***-**** - ad4x88@r.postjobfree.com

Professional Summary Newly Certified Phlebotomy Technician with one and a half months experience demonstrating consistently high accuracy and precision with each patient encounter. Hardworking and dedicated professional, adept at multitasking and committed to surpassing customer expectations by providing cheerful and friendly service. Maintaining a positive demeanor and outgoing personality in high-pressure environments, thriving in fast paced settings. Seeking an entry level position as a phlebotomist within a primary care or hospital team. SKILLS

● Engaging personality

● Attending multiple customers

● Handling difficult customers

● Positive attitude

● Fast learner

● Certified Phlebotomist

● CPR-certified/ First-Aid certified

● BLS certification

● Problem-solving

● Leadership

● Laboratory Safety

● Venipuncture

● Blood Collection

● HIPAA Compliance

● Communication Skills

● Patience and Compassion

Work History O6/2023-08/2023 Daycare Teachers Assistant

Early Childhood University - Plymouth, MI

● Involved in educational journey of all children

● Collaborated on lesson plans and provided individualized support

● Contributed to a positive and inclusive environment

● Fostered engaging learning experiences

● Promoted positive interactions among children

● Collaborated seamlessly with teachers and staff

● Actively contributed to the growth and development of every child

● Provided parents with insights into day-to-day lifestyle of their children

● Aimed to make parents feel more comfortable and confident about their children going to daycare.

Achievements:

● Team Collaboration in Special Needs Inclusion:

● Emergency Response Leadership

09/2022- 06-2023 Server/Host/Customer Service Cashier Zoup! – Northville, MI

● Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.

● Consistently exhibited calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set a positive example for the shift team. Displayed enthusiasm and knowledge about the restaurant's menu and products. Answered product questions using knowledge of sales and store promotions. Met customer service goals and exceeded customer expectations. Achievements:

● Reorganized to make parts better.

● Complimented several times by supervisor, and Owner.

● Complimented by customers saying: "best customer service 07/2022 to 09/2022 Daycare Teacher's Assistant

IXL Learning Center – Northville, MI

● Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.

● Served as a positive role model, promoting healthy interpersonal behaviors. Complied with strict safety and organizational regulations, policies, and procedures.

● Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate. Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

● Assisted with meal preparation and feeding to meet children's dietary needs. Established positive relationships with parents to collaboratively promote child's well-being. Achievements:

● Introduced ideas for the company.

01/2021 to 06/2022 Assistant Teacher

Dreamy Children's Center – Westland, MI

● Maintained effective schedule balance between rest periods, active play, and instruction.

● Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate. Assisted with meal preparation and feeding to meet children's dietary needs.

Achievements:

● Introduced new group ideas for children.

● Brought several new employees into the daycare.

● Brought several families into the daycare.

Education High School Diploma 06-2023

Churchill High School Livonia, MI

Phlebotomy Technician Program National Phlebotomy Training Specialist March 2024 - April 2024

Grand Valley State University/ Bachelor of Science in Nursing Expected graduation: 04-2027

Achievements Dean's list - Grand Valley State University - 3.8 GPA



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