Customer Service Administrative Assistant
Resume:
Crystain Profit
Address – ** Woodberry DR Monroe, LA 71202
Contact - 318-***-**** ********@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.
Certified in CPR
FLEXIBLE: Adapts to new challenges and ideas and able to develop rapport with diverse populations
TEAM-ORIENTED: Motivates to create a collaborative and respectful environment.
CUSTOMER SERVICE: Regarded as a natural people person with strong interpersonal communication skills.
WELL-ORGANIZED: Manages time and priorities in multi-task environments
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO MS Word
MS PowerPoint Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy
Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2020
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
PROFESSIONAL EXPERIENCE
Teleperformance – Remote, LA 2/2021 – 3/2024
Customer Service Representative
Connect with customers to assist with any questions or concerns regarding benefits.
Attempt to resolve and de-escalate any issues.
Respond to requests for assistance and process payments.
Caring Angles Connections – Rayville, LA 11/2019 – 01/2021
Caregiver
Provide in-home personal care services based on established care plans.
Assist with activities of daily living - mobility, personal hygiene, and feeding.
Keep household clean and organized, run errands, and prepare and serve meals.
Document services provided, patient condition, and changes in patient behavior.
Respect patient’s privacy, maintain confidentiality, attend doctor appointments, and monitor medications.
Kids Zone Childcare Center – Monroe, LA 11/2010 – 07/2015
Childcare Provider
Assisted in the creation of a constructive learning environment and established and documented lesson plans with objectives.
Communicated with parents and guardians about daily activities, behaviors, and related issues.
Developed emotional and mental development in children while encouraging understanding with others and positive self-concepts.
Documented and maintained online records of daily activities.
Escalated and documented potential issues to prevent further escalation.
Identified signs of emotional or developmental concerns in children and brought observations to the attention of the parent or guardian.
VOLUNTEER EXPERIENCE
Private Duty Care – Monroe, LA 08/2015 – 11/2019
Volunteer Childcare Provider
Prepared meals and snacks and ensured the safety of children.
Helped with educational and social development of youth and led outdoor activities.
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