Crystain Profit

Address – ** Woodberry DR Monroe, LA 71202

Contact - 318-***-**** ad4x80@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.

Certified in CPR

FLEXIBLE: Adapts to new challenges and ideas and able to develop rapport with diverse populations

TEAM-ORIENTED: Motivates to create a collaborative and respectful environment.

CUSTOMER SERVICE: Regarded as a natural people person with strong interpersonal communication skills.

WELL-ORGANIZED: Manages time and priorities in multi-task environments

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO MS Word

MS PowerPoint Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy

Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2020

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Teleperformance – Remote, LA 2/2021 – 3/2024

Customer Service Representative

Connect with customers to assist with any questions or concerns regarding benefits.

Attempt to resolve and de-escalate any issues.

Respond to requests for assistance and process payments.

Caring Angles Connections – Rayville, LA 11/2019 – 01/2021

Caregiver

Provide in-home personal care services based on established care plans.

Assist with activities of daily living - mobility, personal hygiene, and feeding.

Keep household clean and organized, run errands, and prepare and serve meals.

Document services provided, patient condition, and changes in patient behavior.

Respect patient’s privacy, maintain confidentiality, attend doctor appointments, and monitor medications.

Kids Zone Childcare Center – Monroe, LA 11/2010 – 07/2015

Childcare Provider

Assisted in the creation of a constructive learning environment and established and documented lesson plans with objectives.

Communicated with parents and guardians about daily activities, behaviors, and related issues.

Developed emotional and mental development in children while encouraging understanding with others and positive self-concepts.

Documented and maintained online records of daily activities.

Escalated and documented potential issues to prevent further escalation.

Identified signs of emotional or developmental concerns in children and brought observations to the attention of the parent or guardian.

VOLUNTEER EXPERIENCE

Private Duty Care – Monroe, LA 08/2015 – 11/2019

Volunteer Childcare Provider

Prepared meals and snacks and ensured the safety of children.

Helped with educational and social development of youth and led outdoor activities.

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