Customer Service Data Entry

**/**** - **/**** ********* Care Relations - Tier 3 De-Escalation an

Everise, Austin, TX

Responded to chat inquiries and guided Tier 2 agents in the troubleshooting process. Suggested alternative troubleshooting avenues when the issue fell outside the material covered in the Knowledge Base. Performed account merges for Tier 1 agents. Recommended escalation to Tier 3 Technical or other groups when warranted. Distributed cases to Tier 2 Case Consultation Team and Technical agents based on agent schedules, caseload, and skill. Directly troubleshooted and resolved cases that the previous owners were unable to continue. Performed customer outreach for Customer Satisfaction. Maintained ownership of existing cases ensuring timely customer updates and resolutions. Maintained logs of activities and completed work. Performed additional duties as required by leadership. Excellent customer service skills. Strong communication and writing skills. Strong data entry skills with attention to accuracy. Basic knowledge of Word, Excel, and Google Docs. Strong understanding of the Google Nest Knowledge Base. Flexibility -schedule and hours may vary to fit the business needs. Customer service focused; ability to partner with internal/external contacts. Excellent case management skills. Flexible, fearless, and excited about growing your knowledge and skills. A genuine desire to grow and provide support to internal and external customers.

01/1998 - 12/2016 PARENT SUPPORT SPECI

AUSTIN ISD, Austin, TX

Assisted parents, abandoned or abused children to stay enrolled in school so that parents would avoid being penalized by the courts in Travis County. Addressed teenage pregnancy, misbehavior, and truancy. Advised teachers with contacting parents. Provided resources for families in need assistance with homelessness, shortage of food, search for assistance with utilities. Helped parents have a voice when working within the school system.Provided home visits per the requests of teachers and principal.Provided children with school supplies and clothing if needed. Provided event planning per request. Facilitated adult literacy programming including English as a second language. Also performed any other duties assigned. High School Diploma

Johnston High School, Austin, TX

Education

2 Years at College or a Technical or Vocational School Austin Community College, Austin, TX

TERRY RUSSELL

AUSTIN, TX

Phone: 512-***-****

Email: *************@*****.***

Objective

I am a team player who works well with others; however I am able to work independently with the desire to help a company thrive.

Ability Summary

Excellent customer service skills. Strong communication and writing skills. Strong data entry skills with attention to accuracy. Basic knowledge of Word, Excel, and Google Docs. Schedule and hours may vary to fit the business needs. Customer service focused; ability to partner with internal/external contacts. Flexible, fearless, and excited about growing your knowledge and skills. A genuine desire to grow and provide support to internal and external customers. Employment History

Education History

PEIMS CLERK

Certificate of Attendance/Completion (Disabled Individuals) AISD,

Teacher Assistant

Certificate of Attendance/Completion (Disabled Individuals) AISD,

Clerk IV

Certificate of Attendance/Completion (Disabled Individuals) AISD,

Customer Service

Certificate of Attendance/Completion (Disabled Individuals) AISD,

Microsoft Excel

No degree provided

AISD,, None Selected

Clerk III

No degree provided

AISD,, None Selected

Security

Certificate of Attendance/Completion (Disabled Individuals) AISD,

2 Years at College or a Technical or Vocational School Walden Universty,

Salesforce

Certificate of Attendance/Completion (Disabled Individuals) Everise,

Comotelogist

Vogue School Cosmotelogist

Teacher Assistant

Teacher Assistant

References Available on Request

Occupational Licenses, Certificates and Training

Honors & Activities

Supervisor Training

Certified Teacher's Assistant

Additional Information

Detailed References

Contact this candidate