Front Desk Customer Service
Resume:
Mary Norwood
Excellence in Customer Service
Haslet, TX 76052
**********@*****.***
Are you eligible to work for any employer in the United States? Yes Authorized to work in the US for any employer
Work Experience
Admission Clerk/Front Desk
Wise Health System - Argyle, TX
January 2022 to November 2023
Admitting Clerk performs routine registration, data collection, and administrative tasks to admit patients to a healthcare facility. Inputs patient demographic information into the designated system, collects and validates insurance or financial information. As an Admitting Clerk, you review paperwork and obtain all necessary consents and signatures from patients or family. Explains the facility's policies and procedures and answers routine questions. Additionally, Admitting Clerk coordinates patient intake and bed assignment processes with clinical or administrative teams. Follows all established policies and standards to preserve patient confidentiality, ensure data security and comply with all applicable regulations.
Front Desk Receptionist
Justin Animal Hospital - Justin, TX
January 2021 to January 2022
The role of a veterinary receptionist is to provide an exceptional standard of care for all patients and clients thru offering a friendly greeting by phone and in person. Receptionist are the first point of contact for clients utilizing the services of a Veterinary office. It is the responsibility of the veterinary receptionist to schedule appropriately over the phone, greet all clients that enter the clinic, and ensure the clients are comfortable in a clean reception area. Veterinary receptionists perform all designated call back and reminder calls per doctor’s request. They aid in achieving greater efficiency by ensuring the front office moves quickly, so clients are not waiting. They have a significant role in communicating with and educating clients about pet health and well-being. Reason for leaving employment: looking for full time work with benefits and in my field of expertise Medical Records Clerk
Wise Family Practice Urgent Care - Decatur, TX
March 2020 to January 2021
A medical records technician is responsible for the administrative tasks of maintaining patient records. Rather than dealing with diagnoses or treatments, I was in charge of updating and organizing information, ensuring that records comply with health care system standards. Medical Records/ Assembly and Analysis
Employer City and State - Decatur, TX
March 2009 to March 2009
End Date: 2010-09-17
Reason for leaving employment: medical reason
Education
Certificate in Medical Coding and Billing
Purdue Global University - Remote
March 2020 to September 2021
Skills
• Pharmacy Technician Experience (10+ years)
• Information Security
• Medical Terminology
• ICD-10
• Office Administration (10+ years)
• Guest Services (10+ years)
• Data Collection
• Cybersecurity
• Computer Networking (10+ years)
• 10 key typing (10+ years)
• Typing >50wpm (10+ years)
• Medical Coding
• CPT Coding
• Medical Billing
• Medical Records
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