William “Todd” Smith

**-** ***** ******, ***. *G

Forest Hills, NY 11375

347-***-****

ad4x44@r.postjobfree.com

SUMMARY: Personable, articulate customer service professional with more than a decade of experience working in both residential and commercial buildings. Skills translate well to any industry where customers are the focus.

PROFESSIONAL EXPERIENCE:

Fetner Properties, Inc. August 2022 to Present

Lobby Attendant 125 West 31st Street, NYC

Provide tenant support, assist with deliveries, and prioritize customer service in a mixed-use commercial/residential rental building.

Jack Resnick & Sons, Inc. March 2013 to March 2022 Starter/Security 485 Madison Avenue, NYC

Provide outstanding customer service, including signing guests into Workspeed, assisting tenants with security questions, contact tracing for COVID, and general reception duties in a commercial office building.

Doorman Relief November 2012 to February 2013

401 East 80th Street, NYC (Gracie Mews)

Provide outstanding customer service to tenants and guests in a high-rise residential building. Summer Helper July 2012 to October 2012

199 Water Street, NYC

Assist building engineers with any and all duties, as assigned. FSN Media, Inc. April 2005 to Present

Consultant, Editor, Sound Design, Videography Forest Hills, NY Part-time freelance business.

TECHNICAL SKILLS:

Workspeed; MS Office Suite; Mac and PC-literate; Freight Elevator operations; Fire Safety Station procedures.

EDUCATION:

The Art Institutes of Portland Portland, OR

A.A., Multi-Media & Web Design 2002

Lewis & Clark College Portland, OR

B.A., Sociology & Anthropology 1993