Tamara Wilson

ad4x3j@r.postjobfree.com

Charlotte, NC 28273 Mobile 980-***-****

Professional Experience

Night and Day Dental - Charlotte, NC :

Front desk Representative May 2023 - Current

● Greet patients as they enter the office

●Verify Insurance

●Take payments

● Answer phone calls

●Set up appointments

●Appointment confirmation

Charlotte Mecklenburg Schools – Charlotte, NC:

Bus Driver/Trainer/Supervisor: June 2015 – Current

●Created traffic safety procedures related to safety regulations and care of equipment.

●Responsible for maintaining individual driver information, along with shot records, school records, etc.

●Assisted upper management with staff selection, development, performance reviews and or terminations.

●Handled scheduling and dispatching.

●Ensure fleet vehicles are properly maintained and serviced.

●Responsible for training, coaching and development of a team of drivers.

●Manage and document employee performance and provide growth plans.

●Investigate incidents involving buses and drivers to determine cause.

●Lead weekly, monthly safety meetings to inform, correct and retrain personnel.

●Improved training and reporting procedures to increase compliance and safety measures.

●Reinforced positive driver behaviors by advocating for incentives, bonuses and promotions.

American Airlines – Charlotte, NC:

International Flight Coordinator: April 2013 – June 2015

●Analyze contractual agreements of the customer, shipper, consignee or carrier.

●Assess, determine and negotiate physical/cargo damage claims to provide a proper settlement and process payment.

●Create flight itineraries, dispatch, and consult with customers about schedules and other issues related to their travel.

●Coordinate different accommodations for the flights, such as catering, refueling, and flight logistics.

●Clear flights and ensure all FAA regulations related to the company’s departures are followed.

●Stay abreast of DOT and other federal regulations applicable to the transportation industry.

●Receive and handle all customer requests for or about medical transports

●Adhere to all safety, quality and fulfillment standards.

Wells Fargo Bank – Charlotte, NC:

Senior Customer Success Representative-

Small Business: October 2009 – March 2013

●Support and assist less experienced representatives either on the spot, via telephone or chat

●Train on policies, procedures, new or enhanced services and procedural changes.

●Identify trends and resolve escalated, complex non routine inquiries from internal and external customers.

●Operate power industrial trucks, such as forklifts, pallet driver, etc.

●Adhere to all safety, quality and fulfillment standards.

●Met and/or exceeded all company metrics (Adherence, Handle Time and Customer Satisfaction Scores).

●Ability to manage multiple responsibilities while using discretion in evaluating/de-escalating customer issues.

EDUCATION - Fayetteville State University - Early Child Development

SKILLS – Payment Processing System, Microsoft Office Suites (Excel, Word, PowerPoint, Outlook) Windows, PeopleSoft, Management, Training and Development, Webex.

Contact this candidate