Luis Martinez

*** ********* ****** ********, ** *1221

(C)347-***-**** (E) ad4x3d@r.postjobfree.com SUMMARY OF QUALIFICATIONS

● 1+ years of customer service experience in a combination of hospitality positions.

● Ability to handle a large call volume ( 100+ callers weekly), and deliver accurate, timely information in person or via telephone.

● Excellent communication skills, multi-tasking skills and adaptability skills.

● Fluent in Spanish

EDUCATION:

High School Diploma Graduation 1998

George W. Wingate High School

EXPERIENCE:

Eastern Athletic Club Brooklyn, NY 12/2022 -Present Receptionist

● Greet and assist gym members, addressing their questions and concerns.

● Manage and organize the gym's front desk, handling payments and scheduling appointments.

● Maintained client records

● Perform administrative duties such as answering phone calls and emails. Eastern Athletic Club Brooklyn, NY 05/2021 -12/2022 Housekeeping

● Maintained the cleanliness & sanitation of gym

equipment,restrooms,showers,and other facilities

● Gather lost and found items from throughout the gym

● Sweep,dry mop, and wet mop all hard flooring surfaces

● Reports maintenance problems in an accurate and timely manner. La Quinta Inn & Suites By Wyndham Brooklyn, NY 07/2021 - 03/2022 Houseman

● Collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures

● Clean, sweep, vacuum and mop designated areas such as hotel lobbies, restrooms, elevators and waiting areas

● Assist housekeeping staff in cleaning and tidying up guest rooms

● Santitized all areas inside and out of hotel

Luis Martinez

745 Lafayette Avenue Brooklyn, NY 11221

(C)347-***-**** (E) ad4x3d@r.postjobfree.com Reference upon request