OBJECTIVE:

Possessing twenty-five years of Customer Service Experience, I am seeking an opportunity as a Customer Service Representative, Customer Client Coordinator or Loan Processor functioning independently or within a team setting.

EDUCATION:

Associate’s Degree Business Administration - Peirce College 1996

Certified Massage Therapist - NMTI 2013

WORK EXPERIENCE

Randstad Aug 2021- Jan 2022

Administrative Assistant

●Answered and directed phone calls

●Organized and scheduled appointments

●Wrote and distributed emails, correspondence memos, letters, faxes and forms

●Inventory

●Ordered office supplies

●Provided general support to visitors

●Point of contact for internal and external clients for outstanding invoices

●Liaised with executive and senior administrative assistants to handle requests and queries from senior managers

Police and Fire Federal Credit Union June 2021 Aug 2021

Call Center Representative

●Analyzed, researched and resolved problems and discrepancies related to member accounts/loans

●Assisted members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

●Counseled current and prospective members about products and services

●Ensured cash and other negotiable instruments were properly processed

●Identified opportunities to cross sell service products and increase product penetration

●Assisted team members

People AFL Insurance Jan 2018-Mar 2020

Client Service Representative

●Answered and directed phone calls from policyholders to explain policies, benefits, coverage and claims submissions

●Liaised with claims department to contact policyholders regarding processing status and payment decisions

●Organized daily mail, counted batches of claims and forwarded to client services as needed

●Scanned all documents into bin system

●Indexed documents and distributed to the proper department

●Issued premium notices and rate increase letters

Corporate Call Center Jan 2014 - Feb 2017

Pharmaceutical Sales Rep

●Provided HCPs with specified scientific product details inclusive of pivotal trial information and short description of the mode of action, while providing tailored service offering samples, order forms and coupons

●Fostered relationships with office staff to increase chance of detail with the physician(s) within the office

●Used initiative to contact physicians to conduct product introduction and instructions

●Inside sales and other service-related customer interactions

Small Bone Innovations (SBI) Jul 2011- Oct 2011

Client Coordinator

●Inbound and outbound calls

●Email communications with sales representatives regarding surgery cases, hospitals, scheduling cases

●Responded to surgeries

●Shipped loaner kits

●Processed billing invoices.

NCO Financial Group May 2009 - Jul 2010

Customer Service Representative

●Call center setting securing accounts 60-120 past due

●Performed a minimum of 200 calls per day

●Performed skip tracing, offered settlements and payoffs

●Heavy communications with attorneys

Alliance One

Nov 2007- Aug 2008

Customer Service Representative

●In a call center structure, performed all functions of collections including skip tracing, past due liabilities

●Performed a minimum of 200 calls daily

●Resolved inbound and outbound calls utilizing an automated dialer system

●Adhered to outstanding customer service with respect to FDCPA guidelines

New Century Mortgage/Home 123 May 2005 -Oct 2007

Loan Advisor/Processor

●Directly assisted homeowners in gathering information to complete a 1003 application

●Established professional rapport with realtors, brokers and title companies

●Full life cycle loan origination inclusive of ordering appraisals, titles and payoffs

●Corresponded with attorneys and credit card companies

●Resolved and cleared stipulations and provided to underwriters in a timely fashion for loan closing

AccuWeather Jan 2002- May 2005

Executive Assistant

●Supported Director of Internet Advertisement and Director of Sales

●Supported 16 internal/external representatives with projects

●Processed and maintained daily, weekly and monthly reports inclusive of general ledgers and accounts payables/receivables

●Liaised with home office

●Organized conferences and travel arrangements ensuring office and representatives were properly equipped

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