Data Entry Customer Service
Resume:
Marquichya Carroll
Rowlett, TX *****
**************@*****.***
Actively seeking a role that would allow me to utilize and strengthen new and current skills such as data entry, document processing and eligibility verification. Authorized to work in the US for any employer
Work Experience
Intake Analyst (REMOTE)
Sharp Decisions, Inc. - New York, NY
June 2022 to June 2023
My responsibilities included listening to fraud calls for Bank of America to determine if claims were filed coreectly as well as:
• Document Review
• Claims Review
• QA
• Alpha numeric Data Entry
• Data Entry
• AML
• Fraud
• Compliance
• Risk
Eligibility Specialist (Remote)
AMA Consulting Group, LLC - Winter Park, FL
August 2021 to December 2021
As an Eligibility Specialist, my primary role was to process applications for eligible participants seeking emergency rental assistance.
My responsibilities included but were not limited to:
• Reaching out to tenants as well as landlords for missing documentation needed to process applications for assistance via email and phone
• Prioritizing applicants based on immediate need
• Properly and securely filing documents for eligibility review
• Heavy data entry
CEC Representative (Remote)
FlagStar Bank - Troy, MI
December 2020 to August 2021
primary responsibility is to assist borrowers with the servicing of their mortgages which included: Providing loan information
Securely process payments
Online tech support
emailing documents
assisting borrowers via email, phone and online chat Customer Service Associate (Remote)
FULL Creative - Portland, OR
September 2019 to September 2020
Responsible for taking over 150+ incoming calls per day for an answering service. Calls consisted of assisting a variety of clients with a ride range of businesses related to: HR assistance
receptionist
administrative assistance
Data Entry
intake specialist
order processing
scheduling
technical support
appointment setting
Live Chat assistance
switchboard operator through internal system
virtual medical office assistant
outgoing calls
appointment confirmation
warm leads for various companies
Documentation and information follow up
Home Health Aide
Gentle Home Healthcare - Plano, TX
August 2018 to May 2019
• Assisted patient with basic daily health care and physical needs
• grooming
• cooking
• cleaning
• medication admistration
Education
High school diploma
DALLAS CAN ACADEMY - Dallas, TX
September 2003 to June 2004
Skills
• Call Center
• Customer Care
• Customer Service
• Accounts Payable
• Live Chat
• Accounting Software
• Medical Office Experience
• Tax Experience
• Social Work
• Customer service
• Research
• Banking
• Fraud prevention and detection
• SharePoint
• Quality assurance
• Documentation review
• Analysis skills
Certifications and Licenses
CPR Certification
Assessments
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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