Skillsets:

Windows XP, *, * **, **.

Office ***.

Norton 360 & McAfee Internet Security.

MS Teams, AD & Azure AD, Office 365, Exchange (User Admin / Tier-I, Tier-II).

VPN Networks – client setup and configuration.

Printers - setup, network, standalone or print server configuration.

PC/Laptop Deployment - USB, Intune, PIXII,

PC/Laptop Repair – memory upgrades, CMOS Battery replacements, motherboard replacement.

Networking – wiring closets, patch panels, patch cables and testing (CAT3 & CAT5).

Help Desk – Service Desk Plus & Service Now SNOW (Ticket System), Active Directory (User Admin), Phone & Remote Support.

Work History:

Senior Systems Executive - (3/2022 – 3/2024)

Cognizant Technology Solutions – Phoenix, AZ

Tier-I Support in imaging and troubleshooting laptops, printers and phones. Shipment of laptops & accessories to project associates that have joined our team.

Tier-I Support in supporting our end associates by troubleshooting to resolution or logging and escalating via our Service Now (SNOW) Ticketing System

Tier-II Support (Site Engineer) – responsible for all troubleshooting and checks of premise VC Equipment, Switches, LAN, Wi-Fi, Printers, Phones, TVs and Wiring IDFs. Work directly with our India Team when system upgrades or planned maintenance needs to be done.

Help Desk Technician - (8/2021 –11/2021)

Atlas Healthcare Partners – Phoenix, AZ

Tier-I Support in Monitor Ticketing System (Service Desk Plus) to respond to incident request, escalate to Tiers II or III Support if not resolved at the Tier-I Support Level.

Create, replace, update, and remove Employee Badges for our AURORA & ISONAS Access System. Also communicated additional 24/7 Building and Parking Access to the Property Management Office when needed at Headquarters.

Create, Update and Disable Active Directory Accounts.

Manage user accounts, Email DLs, AD Security Groups via AD, Azure AD, Office 365 and Exchange Admin Center for email receipts, share file access and software license additions.

Mailing Specialist - (1/2018 – 12/2019)

Pacific Garden Mission – Chicago, IL

Started as a volunteer when the staff person took ill and was offered the fulltime position when he retired on 6/2018.

Given the project of revamping the mail room procedures to simplify things as well as keep the mail room running.

Revamped the mail room to two main functions of Receiving and Sending Mail Clerks.

Responsible for the removal of the old equipment system and installation of an accounting tracking system so that mail charges could be against departments for tracking, accounting, and reporting purposes.

Receiving Clerk – receives all mail and processes it against the approval to receive mail list for delivery. Updates the approval list when people leave or are added ad makes exceptions to the rules when needed.

Network Support Analyst / Helpdesk Support - (2/2012 – 5/2016)

Humboldt Park Health – Chicago, IL

Help Desk Support via Phone (VNC / RDP / Join Me Session) or in-Person.

Service Desk Plus – Create, monitor, and close end-user requests that arrive in the cue via email of manual submission, as well as assign tasks on individual tickets for me or other team members that are responsible for portions of a Service Request.

Active Directory / Meditech - password resets

Troubleshooting issues that may involve other team members involve the LAN/VLAN’s, Switches Servers or Intranet.

Once the problem is identified, the problem is resolved by me or Senior the team member is notified assistance in resolving the problem.

Network Support Analyst – (Computers and Printers)

Computers – Image via Deployment / Ghost Server and add to the domain. Troubleshoot, upgrade, replace or recycle current equipment.

Software – write and maintain basic dos batch scripts for the ease of software deployment.

Security Groups – create and assign users to them or assign the groups to network shares.

Network Support Analyst – (Active Directory/Exchange/File Share Permissions & Security Rights)

User Accounts – create, modify, or disable.

Computer Devices – management them via AD.

Security Groups – create and assign users to them or assign the groups to network shares.

Network Support Analyst – (Print Server)

Printers – configure new / existing laser printers for the network, as well as create, modify and update all printers to the server.

Drivers – install, update and remove to and from the printer server.

Network Support Analyst – (Meditech Operator)

User Accounts – password resets and release of locked sessions

Device Session – create, rename, or delete Session Devices in relation to the Computer Hostname. When created or renamed, it is essential that the name given matches the computer host name for Meditech to work on the computer.

Printers – create, rename, or delete printers. Printers are created or renamed to route all jobs to the main print server.

Parts Coordinator - (10/2006 - 11/2011)

Gurtler Industries, Inc. – South Holland, IL

Purchased equipment for inventory and in-house assemblies to support internal staff and our customer accounts.

Processed Parts Orders from our Sales Staff for shipment via UPS to customer accounts and our Sales Staff field stock.

Maintained, Organized, and worked towards aligning physical inventory to the new inventory software System.

Offered software support to our external Sales/Engineering Staff as well as our customer accounts.

Assembled/Tested or Dismantled/Tested Equipment from current/lost customer accounts for cleaning and placement into inventory.

Employment was on a temporary basis. When my season ended, the employer awarded 3-months’ severance pay.

PC/Network Technician (01/2005 – 10/2006)

Majestic Star Casino & Hotel – Gary, IN

Rollout of new/re-built PCs via Master Cloning Image or from scratch via OS, Driver and Software installation.

Peripheral Equipment installation and configuration (Printers, Scanners, switches, Faxes, Copiers and Phones).

LAN’s, Switches, Routers, CAT5 drops, Wiring Closet and PBX Phone System installation/management.

Active Directory (users and rights), DHCP (IP reservations) and Exchange (email accounts) Server Administration.

Released from employment due to department downsizing and re-structuring.

Systems Manager (02/1997 – 10/2003)

Gurtler Industries, Inc. – South Holland, IL

Planned, designed, and implemented three major PC, Server, and LAN upgrades over my career period.

PC and Peripheral rollout for internal/external staff as well as designed, upgraded, and extended the LAN.

Developed and utilized a new employee Computer Training procedure for Office, Sales and Engineering Staff.

Voluntary leave to pursue a different line of work.

CAD Technician / Surveyor / IT Support (11/1995 – 02/1997)

US Cable – Merrillville, IN

Updated, changed, and added extension designs to master drawings using AutoCAD R13.

Surveyed existing and new properties to update designs and calculations for construction crew and repair technicians.

PC rollout and BNC LAN Administration.

At the advice of my superior, pursued work due to soon coming union cuts and found it with Gurtler Industries of which he spoke directly to them as a reference explaining the union cut situation.

Lead Lab Consultant / Helpdesk Technician (01/1994 – 11/1995)

Purdue University – Hammond, IN

Responsible for overall function of computer lab by assigning team members to various functions to aid students.

Assisted in answering trouble tickets and calls from the campus regarding any computer problems that arose.

Support was given over the phone or in person.

Voluntary leave to pursue more experience in the computer field.

Educational & Experience Details

Purdue University – Lafayette, IN: Mechanical Engineering Technology / Electrical Engineering Technology

Purdue University / Hammond, IN: Associate degree Spring 1995 in Electrical Engineering Technology

PCDC Training / Schaumburg, IL: Certified Network Administrator Certification Spring 1998 in Novell 4.11 Networks

20+ yrs. of hands-on learning and training in Microsoft Windows, Server, and Exchange Systems while on the job.

Desire to pursue CompTIA A+ & Network+ / CCNA, CCT (Routers/Switches) / MCSA Certifications and to keep them current.

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