Jennifer Kent

**** *. ********* ***., *****, OK *4135 • 539-***-**** •

ad4wtk@r.postjobfree.com Education

Fremont College – Cerritos, CA

Massage Therapy Diploma Program – Certificate – June 2008; 800 Hours Tracy High School – Cerritos, CA

June 2005

Employment History

11 Mortgage, Plano, TX

Account Manager Assistant - Remote Sept 2020 - Present

● Partnered with an assigned Account Manager to assist with pipeline

● Ordered 4506-C’s, Soft-Pulls for Credit Reports, SSN Verification (SSA-89)

● Input loan participants, ensured accuracy of borrower’s names, addresses, etc.

● Called places of employments to perform Verbal Verification of Employment

● Called Borrower’s to verify about their Fraud Alerts

● Pulled FHA Case Numbers, Case Query and CAIVRs

● Reviewed documents for CD reviewed to be ordered Applications familiar with: Encompass

Cencora dba AmeriSourceBergen (Lash Group/Dupixent myway) Benefit Verification Specialist – Remote Nov 2023 – Mar 2024

● Cases assigned to verify patients pharmacy benefits are covered

● PSQA files and enrollment form to make sure everything is corrected and nothing is missing

● Add a medical or pharmacy benefit profile, input any deductibles or prior authorization if one is needed

● Called Payers or Pharmacy Benefit Managers (PBM) for pharmacy benefits to verify benefits, eligibility and prior authorization for the current year

● Worked with private commercial, Medicare and Medicaid policies verified Pharmacy Benefits for private commercials and Government plans, as well as Terminated policies

● Input all information into Patient Plus in the benefit profiles needed to submit for the provider

● Listen to EBV (Electronic Benefit Verification) or Digital Assistant Verification through Infinitus and make sure all of the patients pharmacy benefits are collected, if not call the Payer or PBM and collect information that is still needed Applications familiar with: Patient Plus, Infinitus, CenterX and MedConnect AmeriSourceBergen (Lash Group/Benlysta Gateway)

Benefit Verification Specialist - Remote Nov 2022 - Jan 2023

● Cases assigned to verify patients insurance plan is covered

● PSQA files to make everything is corrected and nothing is missing

● Add a medical or pharmacy benefit profile if one is needed

● Called payers for insurance to verify benefits and eligibility for the current year

● Worked with private commercial, Medicare and Medicaid policies verified MDOs, MDO/AOBs, Sub-Qs, COBs for private commercials and Medicare, Terminated policies

● Input all information into Salesforce in the benefit profiles needed to submit for the provider

Applications familiar with: Salesforce

IMPAC Mortgage, Irvine, CA

Set-Up Specialist Jun 2018 - June 2020

● Set-up files to be placed in the pipeline

● Generated Loan Estimates (LEs) and Closing Disclosures (CDs) for initial signing from Borrower(s)

● Reviewed initial documents for review

● Pulled FHA Case Numbers, Case Query and CAIVRs

● Ordered credit reports and SSN Verifications

● Input fees for ALTA Settlement Statement

● Pulled initial FHA Case Numbers, Case Query and CAIVRs Applications familiar with: DataTrac, Encompass, SecondLook, Blitz and Empower Account Manager 2 Jun 2017 – Jun 2018

● Partnered with an assigned Account Manager to assist with pipeline

● Ordered 4506-T’s, Soft Pulls for Credit Reports, SSN Verification (SSA-89)

● Ordered Flood Certificates when loan approvals are received

● Input loan participants. Ensured accuracy of license numbers, addresses, etc.

● Ran Loan Safe (Fraud Review) once loan participants were identified and input

● Called places of employments to perform Verbal Verification of Employment

● Input fees from the ALTA Settlement Statement provided in the file

● Ordered Expedited Closing Disclosures and documents to be signed prior to funding

● Pulled FHA Case Numbers, Case Query and CAIVRs

Applicants familiar with: DataTrac, Encompass, SecondLook, Blitz and Empower QC Analyst II/Reverification Aug 2012 – Jun 2017

● Reviewed and analyzed loans based on Fannie Mae, Freddie Mac, and HUD requirements

● Ordered 4506-T, Credit Reports, AVM’s and Field Review

● Maintained a tracking log of what documents were being sent out and coming in

● Mailed out VOD’s and VOE’s

● Audited loans for Pre-Funding, Due Diligence, Cancel and Denied

● Audited GSE’s and File Request for Fannie Mae, Freddie Mac, HUD and MI Companies

Applicants familiar with: DataTrac, Encompass, SecondLook, Blitz and Empower Universal Savings Bank, Long Beach, CA

Closer/Shipper Oct 2009 – Jun 2012

● Managed full audit review of Conventional and some FHA loans

● Followed up on all post-closing and trailing documentation

● Maintained and establish productivity levels and turnaround times

● Maintained a high level of customer service to all internal and external customers References

Available upon request

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