Janie Mercado

**** ** ******

Brooklyn, N.Y. ****8

718-***-****

ad4wr5@r.postjobfree.com

**/****-*******

Direct Care, Brooklyn, N.Y. - Personal Assistant

●Support patient by providing housekeeping and laundry services.

●Assist patient with personal services, such as bathing, dressing and grooming.

●Administer oral medications under physician written direction.

●Shop for food and other household requirements.

08/2013-01/2019

Sunrise Medical Laboratories - Clerk/Phlebotomist

●Greeted patients, verified physician’s orders, and contacted offices to ensure quality services.

●Communicated with HMO’s, PPO’s, private insurers, Medicaid and Medicare to resolve billing issues.

●Maintained inventory and ordered supplies as needed.

●Performed venipuncture and collected specimen samples in accordance with safety procedures and infection control.

●Labeled, centrifuged, split, and froze samples and transmitted requisitions for processing of specimens.

01/1999 - 03/2013

Workman Publishing Co. NY, NY - Customer Service Representative

●Obtain and examine all relevant information to assess valid complaints to determine probable cause.

●Resolved customer service or billing inquires, such as exchanges, merchandising, reunds and billing adjustments.

●Contacted customers to respond to inquires or notify them of claim investigation results and any planned adjustments.

Education

Manhattan Institute, NY, NY -

● Certified in medical billing and coding

●Phlebotomy Certification

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