Customer Service Representative
Resume:
Jessica Gray
Bay City, TX *****
***********@*****.***
Dedicated team player with proven leadership and communication skills.Seeking an opportunity to leverage my talents with positive attitude that will allow me to achieve company targets. Authorized to work in the US for any employer
Work Experience
Location Manager Seasonal
VIP Holiday Photos services - Brownsville, TX
November 2023 to January 2024
planning, organizing, staffing, leading and controlling. Scheduling by company budget .Time management and Taking deposits to bank everyday.
Assistant Manager 3
Cato Fashions - Bay City, TX
May 2023 to October 2023
Sales Associates are responsible for sales generation, effective customer service, shrinkage, cash wrap service, merchandising and administration. All activities must be in strict compliance with all Cato Corporation policies, procedures, rules and regulations Customer Service Representative (CSR)Account Manager-/Collections& QVC,multiple sales projects, banking, Turbo Tax t Alorica Calling Center/At Home - San Antonio, TX
November 2017 to February 2023
Incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):
• Receive and process incoming high call volume phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
• Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations
• At Home-project offers the opportunity to take calls in a scripted environment for a wide variety of businesses you may have seen on the internet, TV or heard on the radio. Products & services ranging from exercise equipment, kitchen appliances, cosmetics, entertainment products (CD & DVD Collections), vacuums, and free information regarding insurance and legal representation.
• Turbo Tax Representative
• Barclays Banking Management Fraud
• QVC-
• Interpersonal and customer service skills
• Order Taking /looking into account /Take payments with paying method
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Ability to find the positive in any situation
Insurance Leads CSR
AWL - Austin, TX
June 2021 to April 2022
Successful independent agents, brokers, and carriers constantly require new prospects to fill their sales pipeline. Our leads are suitable for any insurance professional ready to grow their business. Find consumers already looking for the insurance products you sell with our most popular insurance leads:
• Auto Insurance Leads
• Health Insurance Leads
• Life Insurance Leads
• Home Insurance Lead
Customer Service Representative/Financial Customer service Sykes /Turbo Tax/Capital One - Denver, CO
April 2020 to October 2020
Turbo Tax helped customers to look into taxes and answer questions. Used watercooler to communicate with all team leaders.
Capital One helped customer to looked into the financial accounts and answer questions as needed,read verbatim. Communicated through zoom. Capital One is on a mission to help our customers succeed by bring ingenuity, simplicity, and humanity to banking. Morning Shift Leader /Cashier ect...
Duck Donuts - San Antonio, TX
April 2019 to February 2020
Cashiers,donuts makers and donuts topper. Ensures the donuts machines are functioning correctly and the area is ready for the toppers overseen over the employees and store is moving enthusiastically,professionally manner.
Office Manager/Marketing Coordinator
Wellspring Natural Health of South Texas - Mission, TX August 2016 to October 2017
Health services manager planed and directed, coordinates and supervises the delivery of health through Nutrition Response Testing, Chiropractic, Massage and other safe, natural. Cashier/Server/Marketing
Chick-fil-A - McAllen, TX
August 2014 to August 2016
• Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all HMSHost customer service and cash handling policies and procedures
• Maintains a solid knowledge of products and services available in unit
• Cleans and stocks work area
• Assists in locating, reconciling, and verifying the accuracy of transactions and operate equipment with peripheral electronic data processing
• Minimum Qualifications, Knowledge, Skills, and Work Environment:
• Cash handling and customer service experience preferred
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to bend, twist, and stand to perform normal job functions
• Requires the ability to lift/push objects weighing over 10 lbs
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
• Marketing helped at special events
Sales Specialist/Customer Service
Victoria's Secret - McAllen, TX
May 2015 to January 2016
Seasonal employee responsible to engaged in credit sales and promotions activities within the store working mainly in the beauty department, selling perfumes, creams, and other items. Greeted customers and ascertained what each customer wants or needs. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Answered questions regarding the store and its merchandise. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Described merchandise and explain use, operation, and care of merchandise to customers. Ticketed, arranged, and displayed merchandise to promote sales. Child Day Care Teacher
His Kidz Academy - San Antonio, TX
June 2011 to August 2013
Taught Christian curriculum and values.Communicated with children's parents or guardians about daily activities, behaviors, and related issues. Sanitized toys and play equipment. Kept records on individual children, including daily observations and information about activities, meals served, and medications administered. Supported children's emotional and social development, encouraging understanding of others and positive self-concepts. Identified signs of emotional or developmental problems in children and brought them to parents or guardians attention. Assisted in preparing food and serving meals and refreshments to children. Instructed children in health and personal habits, such as eating, resting, and toilet habits. Read to children and thought them simple painting, drawing, handicrafts, and songs. Disciplined children and recommended or initiated other measures to control behavior, such as caring for own clothing and picking up toys and books. Regulated children's rest periods. Organized and stored toys and materials to ensure order in activity areas. Organized and participated in recreational activities and outings, such as games and field trips
Unit Clerk/Receptionist
Mission Regional Hospital - Mission, TX
November 2006 to December 2008
Worked with patient intake, setting up medical charts, inputting physicians' notes on diagnosis, observations, and treatments, and referrals for diagnostic, treatment, or follow up appointments. Performed clerical and administrative duties, including but not limited to, working office reception, organizing and filing patient records, and keeping track of correspondence. Assigned as an infection clerk working with new employees and their onboarding process collecting samples and performing other filing and data entry duties as needed. Also worked as part of Nursing Administration, working with nurse staffing agencies, setting up monthly morale boosting events, helping process paperwork for all nursing activity across the hospital, and disbursement of paychecks whenever need Education
High school diploma
Bay City High School - Bay City, TX
Skills
• ctive Data Online WebChat, Adobe Systems Adobe Acrobat, Adobe Systems Adobe Creative Cloud, Adobe Systems Adobe Flash, Adobe Systems Adobe Illustrator, Adobe Systems Adobe Photoshop, ADP Workforce Now, Apple macOS, Applied Systems Vision, AS/400 Database, Astute Solutions PowerCenter, Austin Logistics CallSelect, Austin Logistics CallTech, Austin Logistics Valeo, Avidian Technologies Prophet, Blackbaud The Raiser's Edge, Citrix, Customer account management software, Customer complaint ticketing management software, Customer relationship management CRM software, Customer service and support software, Customer service knowledge generation software, Data entry software, Delphi Technology, DSC Pacer Interactive Voice Response System, eStara Softphone, Facebook, FileMaker Pro, Fund accounting software, Google Docs, Google Drive, Handheld computer device software, Healthcare common procedure coding system HCPCS, Hosted Support ezSupport Pro, Human resource management software HRMS, IBM Cognos Impromptu, IBM Domino, IBM Notes, IBM Power Systems software, Intuit QuickBooks, Intuit QuickBooks Enterprise Solutions, iShip, j2 Global Communications onebox, Kronos Workforce Timekeeper, LexisNexis, LinkedIn, Lynk Everest, Main Street Softworks Monetra, McAfee, Medical condition coding software, Medical procedure coding software, MEDITECH software, Microsoft Access, Microsoft Dynamics, Microsoft Dynamics GP, Microsoft Excel, Microsoft Exchange Server, Microsoft Internet Explorer, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Publisher, Microsoft Sharepoint, Microsoft Windows, Microsoft Word, Multi-channel contact center software, NetSuite ERP, Open Text Fax Server, RightFax Edition, Oracle E-Business Suite Financials, Oracle JD Edwards EnterpriseOne, Oracle PeopleSoft, Parature eRealtime, Parature eTicket, Sage 50 Accounting, Sage MAS 200, Sales force automation software, Salesforce software, Virtual private networking VPN YouTube (4 years)
• Customer service (10+ years)
• Call Center (10+ years)
• Customer Support
• CSR (10+ years)
• Customer Care
• Bilingual (2 years)
• Microsoft SQL Server
• Active Directory
• Microsoft Windows Server
• Operating Systems
• Requirements Gathering
• Help Desk (5 years)
• Customer relationship management
• Medical terminology (4 years)
• Google Ads
• Inside sales
• Telemarketing
• Sales
• Communication skills
• Microsoft Office
• Upselling
• English
• Data entry
• Phone etiquette
• Medical terminology
• Typing
• Customer service
• Cold calling
• Sales
• Telemarketing
• Account management
• Help desk
• Upselling
Languages
• English - Fluent
Certifications and Licenses
Driver's License
April 2023 to September 2025
South Texas Vocational
October 2004 to October 2005
Medical Assistant
C.N.A
Child Development Associate Certification
First Aid Certification
Food Handler Certification
Certified Home Health Aide
Assessments
Sales skills — Proficient
April 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Inside sales — Proficient
April 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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