KAREN L POLIKOFF

646-***-**** *** **ND ST, APT# B4 - Brooklyn, NY 11209 ad4wq6@r.postjobfree.com

SKILLS

Excellent communication, organizational, problem solving, Microsoft office and data entry skills

WORK EXPERIENCE

Maxim Healthcare New York, NY Mar. 2020 – June 2023

Customer Service Coordinator

Verify insurance coverage and benefits for patients, maintaining a focus on meticulous documentation and accuracy

Act as a liaison between healthcare providers, insurance companies, and patients to communicate authorization statuses and resolve any issues

provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process

Handle customer contacts across phone, email, and online chat

Respond to all customer contacts in a timely, accurate and professional manner

Verify appointments

Coordinate services

Data enter assessments and authorizations into the system

Organize and prioritize patient and family centered care

Home Health Care/Homecare Provider Services Suffolk/ Brooklyn, NY Feb. 2016 -Current

Home Health Aide/Personal Care Aide

Provide high-quality age specific care to various families across Long Island and Brooklyn

Patient population include but not limited to diabetes, multiple sclerosis, cerebral palsy, cancer, HIV/AIDS

Provide medication reminder and blood glucose monitoring maintenance to ensure patient compliance

Wound care/pressure ulcer certification

Meal prep and assistance, housekeeping, and laundry as needed

Accompany to medical appointments, shopping, and outings in the community

Maimonides Medical Care

Personal Care Companion Brooklyn, NY May 2015 – May 2016

Specialist for individuals with autism, learning, developmental, and behavioral disabilities

Organize and prioritize patient and family centered care

Demonstrate competent, holistic, professional practice

Responsible for the close monitoring of patient's pre and post- hospitalizations

Assist patient with personal care activities

EDUCATION

Forest Hills High School High School Diploma

Kutztown University of Pennsylvania– Kutztown, PA

Kingsborough Community College of Continuing Education– Brooklyn, NY

Phlebotomy Procedures

Basic Life Support for Healthcare

Certified Nurse Aid

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