Mazen Elmaghrabi
********@*****.***
Permanent Address
New London CT, 06320
Phone Number: 860-***-****
OBJECTIVE: A position in an information technology with a specialization in networking technologies, support, or system administration:
•Network administration and engineering, ● Network security administration
•LAN/WAN design and maintenance, ● VOIP and wireless systems,
•Help desk and customer service positions.
EDUCATION
Strong knowledge of:
•Open Systems Interconnection (OSI) model concentrating on the network, data link and physical layers.
•Network Routing theory and design, TCP/IP protocol stack, as it applies to Internet access with concentration on OSI model transport, network, data link and physical layers.
•Switching and STP, VLANs and InterVLAN routing, basic Wireless concepts and configuration.
•WAN technology, theory and design including serial communication, HDLC, PPP, Frame Relay. Secure router management and ACL creation.
•Advanced network administration using network operating system with emphasize on internet-related protocols and server configurations.
•General security concepts, communication security, infrastructure security, cryptography basics, and operational security.
SUMMARY OF SKILLS
Extensive training emphasizing:
•Computer architecture and related components.
•Troubleshooting the interrelationships between the operating system, computer hardware, and peripheral devices.
•Concepts, tools, and application of technologies related to computer system administration. This includes the design, implementation, management, and maintenance of a state-of-the-art network operating system.
•Effective communication skills in written, oral, graphic and visual modes.
Institution of Education:
Central Connecticut State University, New Britain CT
Bachelor of Science in Industrial Technology specializing in Networking Technology. Graduation: May 24, 2014
EMPLOYMENT:
Yale New Haven Health System
June 2018 to Present. Service desk analyst. Triage tickets and resolve issues.
Desktop Support Technician. Tier 2 service as well as project work, all done through Service Now ticketing system.
Amazing Charts
April 2015 Technical Support. Troubleshooting/installation of health records software.
Dominion Nuclear Connecticut – Millstone Power Station, Waterford CT
Cyber security analyst June 2014 to March 2015
The Business Network Group
June 2012 to August 2012 Intern - Microsoft networking of workstations and server platforms, and various client support services.
Dominion Nuclear Connecticut – Millstone Power Station, Waterford CT
June 2011 to August 2011 Intern – Nuclear Engineering Coordination
Experiences:
•Active directory maintenance and Setting of policies and permissions.
•Hands on capabilities, specifically with repairing and refurbishing computers.
•Troubleshooting and diagnostic problem solving scenarios with computers, and other technological devices such as wireless access points, switches, and Cisco routers.
•Experience in training with Cisco command prompts, used primarily to create functioning networks.
•Strengths include intimate knowledge of computer hardware and functions of individual parts. These strengths are essential for trouble shooting and refurbishing computers for the workplace.
•Working in a team environment to troubleshoot and handle client related issues through a ticketing system.
•Acquired proficiency with word, excel, access and other Microsoft office applications
•Experience with SQL, running scripts to diagnose, troubleshoot, and repair database issues.
•Experience with hosted cloud platforms utilizing Windows Server 2008 R2, and Server 2012 environments.
•Working with Dell and HP equipment to deploy, maintain, and execute project tasks for end users.
•Working with Citrix platforms to support applications via VID.
•Working technical support utilizing Salesforce ticketing platform.
•Working with Service Now ticketing system to provide support to end users
•Utilization of Active Directory to manage user profiles.