IAN MACHARIA

254********* ad4whv@r.postjobfree.com

Skills Summary

I am a dedicated and personable server with a proven track record of delivering exceptional customer

service in fast-paced environments. I am skilled in recommending menu items and upselling to enhance

the dining experience. With a keen eye for detail and a passion for hospitality, I am eager to leverage my

experience and enthusiasm to contribute to a dynamic team.

Experience

Proficient in recommending food and beverage combinations to increase upsells and

recommending food and beverage combinations to increase upsells and alternative sales, resulting

in a 20% increase in revenue.

Demonstrated ability to maintain high levels of customer satisfaction through prompt order

processing and attentive service.

Experienced in operating cash registers and point-of-sale systems, handling cash transactions

accurately and efficiently.

Strong organizational skills, with the ability to prioritize tasks and multitask effectively in a fast-

paced environment.

Adaptable and quick to learn new techniques and procedures, ensuring seamless integration into

any team.

Proficient in Microsoft Office.

Work History

Waiter, TAMASHA CHAKOS HOTEL, 2015 -2024

Duties and Responsibilities;

Welcomed guests with a warm and friendly demeanor, creating a positive first impression.

Utilized extensive menu knowledge to recommend food and beverage combinations, resulting in a

25% increase in upsells.

Ensured prompt and accurate order processing, maintaining a guest satisfaction rate of 95%.

Provided exceptional customer service by addressing guest queries in a polite and helpful manner.

Maintained cleanliness and presentation of table settings to enhance the dining experience.

Leveraged menu knowledge to recommend food and beverage options, leading to a 30% increase

in upsells.

Education

Bachelor of Economics and Statistics; DEFFERED

KENYATTA UNIVERSITY,

Kenya Certificate of Secondary Education; C+

ST. MARY BOYS’, KARUMANDI

Kenya Certificate of Primary Education; 282 MARKS

WISE SHEPHERD SCHOOL, MWEA

Certifications

Certificate in Software Packages; St. Andrew’s Zimmerman Parish Computer College

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