Customer Service Representative

Iluminado T. Alonsagay Jr.

Mobile: 765-***-****

e-mail: **********@*****.***

Summary of Qualifications:

Demonstrates strong communication skills and ability to create new strategies in certain tasks

Motivated and enthusiastic about developing good relations with clients

Effective working alone or as a cooperative team member

Profession in appearance and presentation

Technical proficiency in MS Word, Excel, PowerPoint and PageMaker

Education:

Graduate Studies Masters in Communication Management

Pamantasan ng Lungsod ng Maynila, Philippines

2002-2003 (6 units)

Masters in Business Administration

University of Makati, Philippines

1996-1997 (9 units)

College AB Philosophy and Mass Communication

St. Paul Seminary, Silang, Cavite, Philippines

March 1996

Work Experience:

June 2018 - Feb 2024 Barangay Councilor

General Trias, Philippines

June 2017 - May 2018 Consultant

Office of the Mayor

General Trias, Philippines

June 2017 - April 2017 Online Teacher

51Talk

Discovery Center, Ortigas, Philippines

Oct 2013 - May 2014 Customer Service Representative

Convergys Philippines

Northgate Zyberzone, Alabang, Philippines

June 2010 - June 2013 Consultant

Office of the Municipal Vice Mayor

General Trias, Cavite, Philippines

Jan 2008 - June 2010 Tourism Officer/Public Information Officer

Municipality of Amadeo, Cavite, Philippines

May 2008 - December 2008 Customer Care Specialist

Sitel Customer Care Phils. Inc.

16 Fl., Cybergate Bldg., Pioneer, Mandaluyong City

Jan 2007 - Nov 2007 Service Quality and Compliance Supervisor

Intellibox, Inc

22nd flr. Orient Square Bldg., Emerald Ave., Ortigas Center, Pasig City

Oct 2006 - Jan 2007 Customer Service Representative

VXI, Inc

15th flr., RCBC Tower II, Ayala cor. Sen. Gil Puyat Ave., Makati City

Aug 2004 - April 2006 Quality Analyst

TRG (The Resource Group)

8th flr., Hanston Bldg., Emerald Ave., Ortigas Center, Pasig City

Call Center Executive

Callworx, Inc.

8th flr., Hanston Bldg., Emerald Ave., Ortigas Center, Pasig City

May 2000 - May 2004 Writer/Proofreader

Manila Standard

Leyland Bldg., Railroad cor., 21st Sts., Port Area, Manila

Oct 1997 - April 1998 Writer

Manila Bulletin Publishing Corp.,

Muralla cor., Recoletos Sts., Intramuros, Manila

Personal Data:

Date of birth : November 24, 1972

Place of birth : Makati, Philippines

Civil Status : Married

Citizenship : Filipino

Religion : Roman Catholic

Height : 5’10”

Weight : 70 kgs.

References are available upon request.

Iluminado T. Alonsagay Jr.

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