Carmen A. Adduci

**** *******, *** *******, ** **016

847-***-****

ad4we3@r.postjobfree.com

OBJECTIVE

Seeking a position as a Remote Customer Service Representative.

SUMMARY OF QUALIFICATIONS

Provided exceptional customer service while exceeding deadlines.

Demonstrated excellent time management skills.

Dependable team player with "can-do" attitude, great interpersonal and communication skills.

WORK EXPERIENCE AND QUALIFICATIONS

Mature Health Services (an Acrisure company) 8/22-9/23

Appointment Setter

Cold called prospects to set appointments in a remote call center.

@properties 2021-2022

Realtor

Century 21, ELM 2009-2021

Realtor

American Invesco 2006-2009

Realtor

SSA Global Technologies 1991-2006

Customer Service/Product Distribution Coordinator

Responded to worldwide voice mail and direct internal and external client emails averaging 5500 per year. Worked with half of the Fortune 500 companies.and helped maintain high client satisfaction which led to renewal of on-going support.

Supported 130 branches and sales offices in 80 countries.

Resolved vendor related issues with Distribution Center and freight carriers.

Quasi supervised 5 people.

ADDITIONAL EXPERIENCE

Mercantile Systems

Assistant Manager Customer Service/Authorizations

Managed high volume call center for incoming check/credit authorizations with 40 support people and 3 supervisors. Midas was the primary client.

World Book Encyclopedia (a Warren Buffet company)

Section Manager Collections

Resolved 1000 sensitive customer complaints and problems per year.

Managed a fast moving call center with 26 collectors and clerical support people.

Production Coordinator

Worked for AVP on Editorial Special Projects.

AWARDS

Century 21

Century 21 Corporate Quality Service Award winner (3 times). This was based on a survey sent to clients.

SSA Global Technologies

Special Employee Recognition Award presented by CEO, CFO and VP of Technology. Received after bringing client orders to current status which was the first time in company history.

EDUCATION

Morton College

References Available upon Request

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