Customer Service Call Center
Resume:
Carmen A. Adduci
**** *******, *** *******, ** **016
*******@*******.***
OBJECTIVE
Seeking a position as a Remote Customer Service Representative.
SUMMARY OF QUALIFICATIONS
Provided exceptional customer service while exceeding deadlines.
Demonstrated excellent time management skills.
Dependable team player with "can-do" attitude, great interpersonal and communication skills.
WORK EXPERIENCE AND QUALIFICATIONS
Mature Health Services (an Acrisure company) 8/22-9/23
Appointment Setter
Cold called prospects to set appointments in a remote call center.
@properties 2021-2022
Realtor
Century 21, ELM 2009-2021
Realtor
American Invesco 2006-2009
Realtor
SSA Global Technologies 1991-2006
Customer Service/Product Distribution Coordinator
Responded to worldwide voice mail and direct internal and external client emails averaging 5500 per year. Worked with half of the Fortune 500 companies.and helped maintain high client satisfaction which led to renewal of on-going support.
Supported 130 branches and sales offices in 80 countries.
Resolved vendor related issues with Distribution Center and freight carriers.
Quasi supervised 5 people.
ADDITIONAL EXPERIENCE
Mercantile Systems
Assistant Manager Customer Service/Authorizations
Managed high volume call center for incoming check/credit authorizations with 40 support people and 3 supervisors. Midas was the primary client.
World Book Encyclopedia (a Warren Buffet company)
Section Manager Collections
Resolved 1000 sensitive customer complaints and problems per year.
Managed a fast moving call center with 26 collectors and clerical support people.
Production Coordinator
Worked for AVP on Editorial Special Projects.
AWARDS
Century 21
Century 21 Corporate Quality Service Award winner (3 times). This was based on a survey sent to clients.
SSA Global Technologies
Special Employee Recognition Award presented by CEO, CFO and VP of Technology. Received after bringing client orders to current status which was the first time in company history.
EDUCATION
Morton College
References Available upon Request
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