System Administration Technical Support
Resume:
Braeden Hambor
Mentor-on-the-Lake, Ohio, United States
*******.******@*****.*** 440-***-****
linkedin.com/in/braeden-hambor-b8183118b
Summary
I’m Braeden Hambor, an IT professional with a knack for system administration and technical support. I’ve worked in diverse industries, from hosting services to healthcare technology, mastering technical skills like Linux system administration, Windows Server Configuration, and Windows 10/11 along the way. At STERIS and BisectHosting, I’ve managed assets, resolved customer issues, and collaborated with data centers for system configuration. I’ve led projects like the installation of Docker Containerization, Remote Backup System for Customer and Employees, and system installs via IPMI and PXE Boot for Windows and Linux based systems., and the implementation of VPN software from Cloudflare to establish a ZeroTrust Network. As a CompTIA A+ certified professional, I’m comfortable with Microsoft Office and have experience with storage and Ubuntu. I am currently working towards renewing my certification and additionally completing my Network and Security + Certifications by the end of 2024. I’m on the lookout for opportunities that will let me put my technical skills to good use and continue to grow in my IT career. Experience
Service Desk Associate
STERIS
Nov 2023 - Feb 2024 (4 months)
- Utilized BMC Footprints and Managed Engine Ticketing software to resolve customer issues via troubleshooting from Phone and Ticketing queues
- Asset management of Laptops, Desktops, Printers, and Mobile Phones using Microsoft Excel
- Utilized Microsoft Intune (Previously Active Directory) in verification of users to perform account unlocks, password resets and permission group assignments. System Administrator
BisectHosting
Feb 2022 - Jul 2023 (1 year 6 months)
- Worked closely with Colocation Data Centers for Remote Hands Changes, Infrastructure, and System Configuration
- Drove Docker and Server Control Panel configuration for easy user interaction and configuration.
- Lead Installation of Linux, Windows Server, and Windows 10 via IPMI and PXE Boot
- Provided Concept and Execution of VPN software from Cloudflare to configure and create a ZeroTrust Network
Technical Support Specialist
BisectHosting
Feb 2021 - Feb 2022 (1 year 1 month)
- Utilized WHMCS Ticketing System to assist users with troubleshooting issues reported to users Braeden Hambor - page 1
- Managed and Maintained customer servers via MultiCraft and Pterodactyl Game Server Control Panels
- Maintained Server Stock in WHMCS and informed management when new servers where to be ordered and configured for end users.
- Reviewed Suspicious and Potentially Fraudulent charges via Stripe and PayPal and reported to Financial Officer if required
Automotive Detaile
Jeff's Garage
Jun 2020 - Feb 2021 (9 months)
- Paint Correction and Ceramic Coating
- Automotive Paint Finishing
- Minor Dent Removal
- Interior and Exterior Complete Details (includes removing body and interior panels if needed) Summer Intern
Wickliffe City School District
Jun 2019 - Aug 2019 (3 months)
Summer internship
- Configuring and wiping iPads and Chromebooks for the 2019-2020 school year.
- Onsite Device Repairs
Education
Fairport Harding High School
High School Diploma, General Studies
2016 - 2020
- Assistant Drum Captain for 2 years
- Audio and Visual Student Director for Drama Club Auburn Career Center
Computer Systems Networking and Telecommunications 2017 - 2019
- Finished 7th in SkillsUSA for Computer Networking Technologies
- Graduated with Honors in Computer Networking
- Lead in creation of Cybersecurity and Networking Technology from Computer Networking Technology Course
Licenses & Certifications
CompTIA A+ - CompTIA
Issued Jan 2019 - Expires Jan 2022
COMP001021278059
Skills
Braeden Hambor - page 2
Linux System Administration • Storage • Ubuntu • Server Configuration • Windows 10 • CompTIA A+
• OSHA 10-Hour • Linux • Microsoft Office • Windows Server Braeden Hambor - page 3
Contact this candidate