Customer Service Administrative Assistant

BERALIE MENTORE

**-** **** ****** ****** NY *****

Email ********@*****.*** 347-***-****

OBJECTIVE

Career minded, goal-oriented professional seeks the position as Administrative Assistant with an organization to promote my skills and diverse experience. Proficient in Customer service and office operations to enable the smooth running of the office. RELEVANT SKILLS

Detail-oriented Time Management Adaptability

Customer Service Multitasking Office Management

Decision-making Organization Interpersonal communication Scheduling Microsoft Word Microsoft Excel

FRONT DESK RECEPTIONIST Healthquest Medical Supply 08/23- Present Communicates to Doctor's offices and patients for missing information. Maintains a functional and accurate filing system, classifying files in an alphabetical order. Data entry, creates new and existing files. Process payments, photocopies, scans and faxes patients documents.

Maintains the highest level of confidentiality

Other clerical duties assigned by the Office Manager. POLL WORKER/ COORDINATOR Board Of Elections 11/2023 Opened and closed polling sites, supervised 25 poll workers in providing the best customer service to all voters.

Maintained ADA checklist throughout the day.

Completed return of Canvass, ensured all ballots are accounted for and received by police. Monitor consolidation of voters totals from scanner and tablet transmitting data to the Board of Elections server. Assist with issues that arise during the day. FRONT DESK RECEPTIONIST H&R BLOCK 01/22 - 05/22

Answered phones, rerouted to appropriate Tax advisors. Greeted Tax payers in a friendly, inviting and personalized manner.

Matched tax payers with the best Tax advisor according to their needs. Scheduled clients according to their preference ensuring whether remotely, in-person or drop off appointment.

Processed payments with accuracy of financial transactions. Faxed, copied and scanned documents.

Performed other duties assigned by the Office Manager. EARLIER EXPERIENCE

Records clerk Professional Library 2002- 2004

Records Supervisor Gaibank 1997

EDUCATION and CERTIFICATIONS

2023- CBCS, LaGuardia College Long Island NY

2019 CCMA LaGuardia College Long Island NY

2008 AS Business Management Borough Of Manhattan New York NY

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