Samantha Rose Schuck

951-***-****

ad4w6x@r.postjobfree.com

***** ****** **, ******* **, 92584

Overview:

To leverage my exceptional communication skills and passion for customer satisfaction in a dynamic customer service role where I can contribute to enhancing the overall customer experience and drive positive business outcomes.

Experience:

Robert Wood Plumbing

09/2021- Present Dispatcher/ Receptionist

Handled difficult situations with professionalism and tact, ensuring positive customer outcomes.

Efficiently manage dispatch operations, prioritizing tasks and optimizing technician schedules.

Coordinate schedules to maximize efficiency and meet customer expectations.

Resolve logistical challenges and customer concerns promply and effectively.

Collaborate with cross-functional teams to optimize workflows and meet goals.

Breastlink

12/2013- 1/2017 Front Desk Receptionist/Surgery Scheduler

Provided excellent customer service, addressing patient inquiries and concerns with professionalism and empathy.

Maintained confidentiality of patient information and ensured compliance with HIPAA regulations.

Managed reception duties including greeting visitors, answering phones, scheduling appointments and handling administrative tasks.

Coordinated surgical procedures by scheduling appointments, obtaining pre-authorizations and providing pre-operative instructions to patients.

Nike Outlet

03/2012- 12/2013 Visual Lead/ Sales Associate

Utilize a blend of exceptional customer service skills, deep product knowledge and fundamental sales techniques to effectively match customers with the appropriate products, thereby enhancing sales performance.

Adhere to corporate guidelines for product flow and in-store displays, while serving as a knowledgeable resource for both customers and team members regarding product information.

Provide leadership on the sales floor in absence of management, ensuring exceptional service for customers and offering guidance and support for team members.

Education:

Mt San Jacinto College 2010-2013 Undergraduate

Temescal Canyon High School 2003-2007 High School Diploma

Skills:

Strong work ethic with rapid learning aptitude

Exceptional written and verbal communication

Highly organized and detail oriented

Demonstrated ability to multi-task efficiently

Positive demeanor and capacity to integrate constructive criticism

Exemplary customer service expertise

References:

Robert Wood- Owner/Supervisor

Email: ad4w6x@r.postjobfree.com Phone: 714-***-****

Candice Wood- Manager

Email: ad4w6x@r.postjobfree.com Phone: 888-***-****

Christine Bibawi- Supervisor

Email: ad4w6x@r.postjobfree.com Phone: 714-***-****

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