Customer Service It Support specialist

MD Asadul Islam

Queens, NY / 929-***-**** / **********@*****.*** LinkedIn

IT professional with solid knowledge of programming languages and hands-on training in networking, software and hardware configuration, troubleshooting and CompTIA A+ Certified.

Looking for a career opportunity in the Technology field to be able to utilize my technical skills and 3 years of work experience in providing excellent customer service.

EDUCATION

Master Of Science In Data Science, CUNY School of Professional Studies (In Progress) 01/2024

Bachelor of Science in Information Technology, CUNY School of Professional Studies (Graduated) 01/2024

Associate in Science- Computer Science, CUNY LaGuardia Community College (Graduated) 06/2022

CERTIFICATIONS

CompTIA A+ 01 / 2024

CompTIA ITF+ 10 / 2023

Google IT Support Professional 07 / 2022

Google Project Management Professional 10 / 2022

Google Data Analytics Professional 12 / 2022

Google UX Design Professional 05 / 2023

TECHNICAL SKILLS

Hardware: Laptops, Desktops, Mobile (iPhone, Android), printers

Systems: Mac OS, Windows Vista/7/8/10/11, Linux

Software: Virtual PC, MS (Office, SharePoint), Adobe, PyCharm

Administration: Active Directory, MS Exchange, backups

Maintenance: Operating system installation, Installing anti-virus, Disk defragmenter, Firewall settings, System restoration

Networks and Protocols: LAN/WAN, TCP/IP, DNS, POP3, SMTP, FTP, TFTP, Ethernet, wired and wireless switches, WAP, VPN, IMAP, RDP, DHCP, SOHO router configuration.

DEVELOPMENT SKILLS

Languages: HTML5, CSS, SQL, JAVA, C++ & Assembly language.

Development Tools: VS Code, Eclipse, Code Blocks, IntelliJ, GitHub

Designing Tools: Adobe Photoshop, Adobe Illustrator, Figma

Testing Tools: Selenium, JMeter, Jira

Application Support: Software Installation, Application Monitoring, Server Administration, Software Updates, ITIL Framework, Device Management, Data Connectivity, Device Configurations

RELATED EXPERIENCE

Tech Support Specialists, Department of Education - New York, NY 9/2023 – Present

●Providing Support System Admin and maintaining classroom servers.

●Troubleshooting hardware and software problems in conjunction with the DOE Help Center.

●Setting up new computer equipment in classrooms and offices and Installing and Configuring software.

●Configuring wireless devices to access the DOE network.

●Monitored equipment and worked with the Help Center to ensure timely repair. Coordinating with MOUSE Squad.

●Assisting in the use of technology equipment and managing inventory.

●Responsibilities for troubleshooting Windows, Chromebook & MAC, creating reports of error and documenting the solution.

IT Specialist Trainee, NPower - New York, NY 8/2023 – 03/2024

Selected to participate in a 23-week training program for CompTIA’s ITF+ and A+ certification run by a nationally recognized nonprofit school for young adults and Veterans.

●Troubleshooting - Learned OSI Model and obtained an understanding of the steps behind troubleshooting.

●Kali Linux - Performed on a basic level, Linux commands.

●Hardware Configuration - Acquired hands-on experience with building and disassembling a computer.

●Networking – Learned to set up cloud servers using AWS and maintain them with structural integrity.

●Additional Skills: Preventative maintenance, technical research, drive partitioning, driver updates, OS installation/imaging, anti-malware installation and removal.

IT Support Volunteer, LaGuardia Community College – Queens, NY 1/2021 – 3/2022

Troubleshooting: Assisted students with troubleshooting a variety of hardware and software issues.

Software Installation: Collaborated with the students on installing and setting up the Virtual PC, Operating system installation, Installing anti-virus, Disk defragmenter, Firewall settings, and system restoration.

ADDITIONAL EXPERIENCE

Traffic Enforcement Agent Lvl-2, New York Police Department - New York, NY 6/2022 - Present

●Maintain traffic order to ensure public safety.

●Utilize mobile summons devices and printers to issue violation tickets.

●Learned and adapted quickly to new technology and software applications.

●Performing data entry, analysis, and reporting.

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