Human Resources Information Technology

Victoria Greco

**** ********* ****

Ormond Beach, Fl 32174

**************@*****.*** 386-***-**** (home) 718-***-**** (cell)

Business & Office Management

Top-level Executive Support / Business Administration / Staffing & Human Resources

Information Technology

Energetic and results-oriented professional with 12 years of experience managing all facets of business and office administration. Proven ability to oversee human resources, technology and financial efforts while cutting costs and streamlining processes. High level of creativity and resourcefulness as an office manager, executive assistant and organizational problem solver. Talent for training, supporting and inspiring teams to overcome challenges and boost organizational effectiveness.

Core competencies include:

Office Coordination & Management

Executive Support & Assistance

Process Development & Improvement

Human Resources Administration

Business & Department Operations

Information Technology & Systems

Fast, Creative Problem Solving

Professional Experience

J.G. POOL SERVICE AND EXCAVATORS, Staten Island, NY (2004-2007), (2009-2015)

Manager

Developed and led business operations with full accountability for office management, customer relations, sales, human resources and information technology. Performed accounts payable and receivable (AP/AR), payroll and inventory control activities, maximizing resources and trimming costs. Interviewed, trained and scheduled 12 employees. Implemented constructive feedback, disciplinary action and terminations. Resolved escalated customer issues. Updated and maintained computer systems.

Selected accomplishments:

Built a truly dedicated and motivated team that worked together in achieving ambitious sales, service and administrative objectives.

Improved customer satisfaction by personally overseeing customer service functions, quickly solving conflicts, and serving as trusted liaison between customers, vendors and personnel.

Enhanced business capabilities and performance by researching, selecting and purchasing new software programs and equipment that addressed the unique and ever-changing needs of the organization.

ARCHITECTURAL WOODWORKS & CABINETRY, Riviera Beach, FL (2007-2008)

Office Manager / Executive Assistant to the President

Increased productivity for the organization while serving in highly visible and versatile role that involved office management, human resources (HR) administration, information technology (IT) leadership and senior-level support to the company President. Hired, trained and supervised 30 personnel. Created new policies and procedures. Installed and maintained computer equipment and tools, and educated all users in software applications. Arranged meetings and travel.

Selected accomplishments:

Successfully met changing organizational needs by performing multiple, simultaneous roles that promoted the company vision and assisted the leadership team and workforce in daily operations.

Improved staff performance and retention by focusing on internal career development and promotions, researching competitive salaries and creating new HR systems and procedures to ensure consistency in annual performance reviews.

Reduced expenses by cultivating relationships with employment agencies and negotiating cost-effective contracts.

Restructured and revitalized office systems to drive up efficiency, eliminate redundancies and save time in conducting administrative functions.

Enhanced and sustained the reputation of the company President by leading one-on-one training sessions in technical applications (Microsoft Office, Peachtree and Log Me In remote access), interacting with clients, and providing impeccable support with business and personal matters.

STATEN ISLAND UNIVERSITY HOSPITAL, Staten Island, NY (1994-2004)

Secretary II

Coordinated and directed office operations for the Behavioral Science, Methadone Maintenance Treatment Program. Supported the Unit Manager with financial, administrative and technical expertise, shifting to different tasks based on program and departmental requirements. Maintained charts for 220 patients. Ordered medical and office supplies.

Selected accomplishments:

Recognized for stand-out performance when promoted from Clerical Associate to Secretary II.

Skillfully processed medical billing which involved verifying Medicaid and other insurance benefits and reviewing all data and documentation for accuracy.

Supported informed management decisions by calculating patient census, generating demographics/payroll/productivity reports and processing admissions and discharges.

Educational Background

Administrative Health Care

UNIVERSITY OF PHOENIX, Phoenix, AZ

Computer Science / General Studies

COLLEGE OF STATEN ISLAND, Staten Island, NY

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