MARIE STANBERRY-BAKER, MBA

Brooklyn, NY 754-***-**** ad4w3h@r.postjobfree.com www.linkedin.com/in/marie-stanberry-baker-

LOGISTICS & CUSTOMER EXPERIENCE LEADER

Supervisory Management Project Coordination People Management Customs Laws

Analytical and customer-oriented logistics professional with a diverse management background and history of increasing customer satisfaction, supervising large teams and optimizing business operations. Proven ability to spearhead change management, process improvement, risk mitigation and operational performance to drive business growth. A results-oriented and analytical individual adept at creating alignment with stakeholders, overseeing projects, and managing deliverables.

PROFESSIONALEXPERIENCE

Jamaica Customs Agency

Supervisor (DHL Cargo& Site Unit) 2013-Present

Oversee and supervise a team of 10 personnel by dispatching officers and monitoring site arrival.

Manage daily activities and monitor projects, outputs, implementations, and expenditures to ensure maximum efficiency.

Monitor daily randomly selected sites and report monthly to Risk Unit Conduct Secondary Examinations.

Research cargo values, accept and authenticate receipts to assist with revenue collection. Process breach and submit to Manager for approval as well as monitor breach record

Maintain and retain high-performance key results by ensuring customer satisfaction and cargo examination compliance.

Nurtured professional competencies of staff members to empower them to achieve departmental goals by coaching/mentoring for skill enhancement to exceed productivity standards and for professional advancement by maximizing their potential.

Develop close collaboration and coordination with cooperating partners to guarantee smooth implementation of activities and achievement of results as specified in agreements.

Senior Customs Officer (Queens Warehouse ) 2013

Senior Customs Officer- Acting Supervisor (Entry Processing Unit) 2007- 2013

Managed the implementation of customs cargo procedures by ensuring that items were correctly classified, relevant duties were applied, and all entries were completed correctly and satisfied all required standards.

Detected permit breaches and referred to management for processing and delegated staff on classification and valuation issues.

Verified reliability of documents such as Invoices, packinglists, and Bill of Lading for goods imported and exported.

Prepared and submitted monthly reports on taxpayers post verification findings for audits for exempted and non-exempted goods.

Processed clearance documents, liaised with cargo importersdaily, boarding vessels, and perused and processed documents to ensure compliance with the country's laws.

Acting Supervisor- Senior Customs Officer (Central Sorting Office) 2006

Customs Officer (Passenger Terminal Unit- Norman Manley International Airport) 2002- 2006

EDUCATION & CERTIFICATIONS

Keiser University, Florida, USA MBA Healthcare Administration 2019

University of Technology, Jamaica MBA General Management 2009

Management Institute for National Development Certificate in Human Resources Management 2009

University of Technology, Jamaica Bachelor of Science in Management Studies 2005

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