Eric Dudley

303-***-****, ad4w23@r.postjobfree.com

***** * ********* ** ****** CO 80013

Summary of Qualifications

B.A. in Business Administration.

Direct experience in vendor management and consultation.

Direct experience working in Contracts and Supplier Setups with this position.

Proven track record working with Vendor Management, Corporate Vendor Management and with various business partners to make sure contracts are being followed and customer needs are being met.

Technical skills include proficiency in SAP Ariba, PSFIN, MS Office, Word, Project, Excel, and PowerPoint.

Extensive experience with SAP Ariba, PSFIN, and working out of multiple email inboxes

Great customer service and communication skills to ensure customer and internal stakeholder needs are met throughout the contract lifecycle.

Strong ability to interpret documents including W8’s, W9’s, OFAC letters in a fast paced and detailed manner

Ability to handle special projects while maintaining normal workload

Strong interpersonal skills.

Over 15 years customer service experience focused on establishing strong relationships with clients, taking ownership of problems, and seeing issues through to resolution.

Excellent multi-tasking skills, positive attitude, and desire to learn.

Education

Regis University, Denver, CO 9/2006-5/2011

B.S., Business Administration

Magna cum Laude, GPA 3.8

Experience

Charles Schwab, Contracts and Supplier Setup team. (11/2021-5/2023)

Handling New supplier requests.

Ensuring timely completion of new supplier requests setups, completion of setup in Ariba, proper W9, OFAC checks, and initial communication with vendors to ensure proper registration in Ariba system.

Completed research in Ariba and PSFIN to avoid processing duplicate vendor setups.

Willis Towers Watson via Kelley Staffing Services. Pension Analyst 11/2020- 5/2021

Worked with Suppliers and business partners to make sure contract were being followed correctly and amended if necessary.

Ensure timely processing of pension payments, surviving spouse benefits, and decedent benefit processing.

Consistently maintained monthly benefit processing in fast paced deadline driven environment.

Handled special projects including data cleanup, removing inactive participants, and pension plan outsourcing benefits.

JP Morgan Chase, Personal Banker 08/2017-10/2019

Notary Public, NMLS License

Provided referrals for expertise in retirement and investment consulting to support individuals and organizations worldwide in designing, managing, administering and communicating all types of retirement plans.

2 years ACH, Debit Card and Check disbursement processing experience.

Monitored and responded to inquiries on various financial and banking products.

Processed Reg E disputes for clients and ensured customer satisfaction until completion of disputes.

Verizon Wireless, Solutions Specialist 04/2014-07/2017

●Directed customer sales and revenue growth through discovery-based sales approach.

● Increased revenue and customer satisfaction through relationship driven customer service

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