Data Analyst Account Management
Resume:
Tamar Tubbs
Data Analyst Analyzing Data to Drive Business Growth
Addison, TX 75001
*****************.**********@*****.***
As a Data Analyst, I applied my data analysis skills and account management experience to support the healthcare industry. I worked with multiple clients to understand their needs, provide insights, and deliver solutions that improved their outcomes and satisfaction. I contributed to the mission of helping people live healthier lives and making the health system work better for everyone. I have 3.5+ years of work experience in data analysis, analytical skills, and account management. I am passionate about using data to drive positive change and innovation in the healthcare field. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cashier/Sales Associate
Nordstrom - Frisco, TX
August 2023 to Present
• Serves customers by helping them select products.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Greets and receives customers in a welcoming manner.
• Responds to customers’ questions.
• Directs customers by escorting them to racks and counters.
• Provides outstanding customer service.
• Documents sales by creating or updating customer profile records.
• Manages financial transactions.
• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
• Alerts management of potential security issues.
• Assists with inventory, including receiving and stocking merchandise.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Data Analyst
United Health Group - Remote
April 2018 to February 2023
• Track long term sales data
• Implement new technologies as needed to support marketing and sales teams
• Serve as a liaison between teams and upper management
• Follow ethical practices with consumer and customer data
• Assist marketing teams in determining customer outreach methods
• Monitor and assist with customer retention as well as manage and track escalations
• Train staff on new technology and software
• Assist with account management
Workforce Management Analyst
DispatchHealth/ 2nd Shift - Remote
September 2018 to March 2020
Forecasting, staffing, scheduling, and making adjustments in real-time when unexpected changes occur. My objective and role is to get the right number of people in the right places at the right times, doing the right things. In the simplest terms, My top priority is to achieve and maintain operational efficiency by ensuring that the right number of agents, with the right skill sets, are staffed at the right time. Manager
Neiman Marcus - Dallas, TX
September 2011 to April 2017
Neiman Marcus Group- 09/2011- 04/2017
(Manager/ Lead Selling Specialist)
• Provide luxurious, prompt, courteous and efficient services to all customers daily
• Promoted to lead selling specialist in less than 7 months.
• Top Sales/ Top performer
• Manage retail staff, including cashiers and employees working on the floor. Assisted with the opening and operations of new store locations.
• Operate safe and all cash drawers while following established policies and procedures to ensure that all cash related transactions are secured.
• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Formulate pricing policies and determine daily coupons.
• Display designers using my design skills to promote the image, products and services of vendors, and other organizations. Create window and in-store displays of merchandise for retail store and our department stores.
• Key holder. Responsible for open/closing of store, operating safe and all bank deposits while also properly securing and counting all jewelry before and after each shift.
• Maintain customer client relations via phone, email, mail, etc. Education
Licensed in Real Estate
Champion School of Real Estate - Dallas, TX
June 2018 to July 2019
Skills
• Windows XP/ Pro, Word, Excel, Power Point, Outlook, Access, Multi-line Phone (8 years)
• Interior Design
• Selling
• Customer Service
• Business Development
• Financial Report Writing
• Business Management
• Retail Management
• Medical Receptionist
• Business Analysis
• Sales Management
• Management
• Microsoft Office
• Forecasting
• Project Management
• Financial Analysis
• Negotiation
• Account Management
• Salesforce
• Property management
• Fair Housing regulations
• Accounts payable
• Leadership
• Bookkeeping
• Accounting
• QuickBooks
• Administrative experience
• Outside sales
• Medical billing
• Property leasing
• Human resources
• Financial services
• Yardi
• Microsoft Excel
• Microsoft Word
• Construction
• Analysis skills
• Communication skills
• Computer skills
• Marketing
• Sales
• Organizational skills
• Real estate law
• Workforce Management
• CRM Software
• Market Analysis
• Research
• Pricing
• Accounts Receivable
• Business intelligence
• Financial planning
• Financial analysis
• Statistical analysis
• Analysis skills
• Communication skills
• ERP systems
• Payroll
• ADP
• Pivot tables
• Microsoft Access
• Kronos
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Writing skills
• Computer skills
• Time management
• Data analytics
• Power BI
• Business analysis
• Knowledge management
• SharePoint
• Project coordination
• Forecasting
• Project management methodology
• Data management
• Oracle
• Human resources
• Project management
• Financial acumen
• Conflict management
• Workforce management
• Customer service
• CRM software
• Salesforce
• Microsoft Project
• Typing
• Lead generation
• Microsoft Powerpoint
• Sales
• Organizational skills
• Management
• Leadership
• Operations management
• Construction painting
• Smartsheet
• Administrative experience
• Marketing
• Medical collection
• Telecommunication
• Recruiting
• Documentation review
• Medical terminology
• Customer relationship management
• Clerical experience
• Office management
• Computer literacy
• Phone etiquette
• Microsoft Outlook
• Fair Housing regulations
• Loan processing
• Property management
• English
• Data mining
• Restaurant experience
• Account management
• Retail sales
• B2B sales
• Zendesk
• Computer networking
• Adobe InDesign
• Windows
• Analytics
• Data collection
• Document management
• Program management
• Negotiation
• Inside sales
• Live chat
• QuickBooks
• Sales management
• HIPAA
• Cold calling
• Medical records
• Mac OS
• iOS
• Accounting software
• Data entry
Awards
Best Dressed & Professional Appearance
Neiman Marcus Corporation
Excellent Customer Service
March 2018
Neiman Marcus Corporation
Diamond Award
January 2023
Rewarded by United Health Group for strong work ethic Certifications and Licenses
Real Estate License
Tamar Tubbs
December 2023 to May 2031
Driver's License
December 2023 to May 2032
Assessments
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
July 2023
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Recruiting — Proficient
October 2021
Managing the candidate sourcing and selection process Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
November 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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