LYDIA KATEZA

437-***-****

ad4w1x@r.postjobfree.com

Niagara Falls, ON.

OBJECTIVE

Friendly and customer-focused individual with strong communication and problem-solving skills, seeking a position in retail/customer service where I can utilize my experience and enthusiasm to provide excellent service and contribute to the success of the team. HIGHLIGHTS OF QUALIFICATIONS

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and ability to handle difficult situations calmly

• Proficient in using POS systems and other retail software

• Ability to work effectively in a fast-paced environment

• Attention to detail and accuracy in cash handling and transactions

• Team player with a positive attitude and willingness to learn and adapt RELEVANT SKILLS & EXPERIENCE

Customer Service / Retail person

• Greeted and assisted customers in a friendly and professional manner

• Processed customer transactions accurately and efficiently, handling cash, credit, and electronic payments.

• Actively promoted store loyalty programs, special promotions, and upselling opportunities to increase sales and customer retention.

• Assisted customers in selecting items

• Maintained a neat and organized store environment, including restocking shelves and arranging merchandise displays.

• Handled customer inquiries and resolved issues in a courteous and professional manner.

• Actively participated in periodic inventory counts and assisted with restocking shipments WORK HISTORY

Accounts Payable Clerk, Salit Steel, Niagara Falls Jan 2024 Accounts Payable/Administrative Assistant, Delta Family Resource Centre, Etobicoke Oct – Nov 2023 Finance Manager, Uganda Association of Private Vocational Institutions, Uganda Jan – Aug 2023 Senior Operations Manager, Bulamu Dairy Farm, Uganda 2020-2022 Head of Finance, Q-Sourcing Ltd, Uganda 2017-2020

Treasury Manager, Uganda Telecom Ltd, Uganda 2009-2017 EDUCATION & TRAINING

ACCA Affiliate Certificate, Association of Certified Chartered Accountants, United Kingdom 2007 Bachelor of Commerce: Accounting, Makerere University Business School, Uganda 2000 Diploma: Business Administration, Makerere University Business School, Uganda 2000 REFERENCES AVAILABLE UPON REQUEST