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Support Services Continuous Improvement

Location:
Murfreesboro, TN
Salary:
$75,000
Posted:
April 10, 2024

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Resume:

Barbara

Bradley

*** ******** **

Objective

Rockvale, TN 37153

ad4w1m@r.postjobfree.com

My objective is to secure a position where I can use and build on my existing strengths

and experiences to have a positive impact upon the company and co-workers.

Work History

August 2020 – March 2024 S&H Systems, Franklin, TN

• Support Services Director of Business Administration (April 2022 – March 2024)

o Supervised Parts and Project Planning & Execution

o Served as conduit for implementation of NetSuite

o Directed continuous improvement projects

o Created and Implemented a bar coding process for spare parts

o Trained employees on new processes

o Tracked and developed metrics

o Supervised Safety Stand downs for Support Services

o Created ad hoc reports

o Analyzed data and track trends

o Performed Parts Put Always

o Facilitated all support Services meetings

o Track required training for Support Services

• Support Services Principal (January 2021 – April 2022)

o Created and managed Support Services profit and loss report

o Ensured documentation was properly revised and stored

o Ensured required training was completed

o Created databases to dispatch and track utilization

o Created a database for replacement parts processing and warranty

claims management

o Organized Support Services offsite team summits

o Developed metrics for Support Services

o Facilitated in the creation of monthly office Safety Stand down Program

• Parts Administrator (August 2020 – January 2021)

o Processed customers' requests for parts and services

o Authored Procedures, Work Instructions, and Forms

o Created a Document and Data Control Database

o Acquired profiency in creating and revising spare parts proposals

o Facilitated and executed continuous improvement projects

o Created a process for 24/7 emergency call center

August 2018 – August 2020. Supply Chain Planner Schneider Electric (Contractor),

Franklin, TN

• Created and executed daily, weekly, monthly, and quarterly reports in Oracle

• Placed orders based upon forecasted demands

• Tracked Metrics

• Expedited Shipments

• Facilitated continuous improvement projects

Education

Middle Tennessee State University, Murfreesboro, TN – Bachelor of Science Degree

Motlow State Community College; Tullahoma, TN

Villanova University (Online)

• Human Resource Management Certification

Certified Lead Auditor for ISO13485 for Medical Devices

References

References are available on request.



Contact this candidate