RYOKO RALSTON

ad4vzk@r.postjobfree.com 619-***-****

SUMMARY

Accomplished Senior Program Manager specializing in Localization with 15+ years of experience in steering projects from conception through to successful completion. Adept at localization business analysis, quality and process improvement, and supporting engineering efforts, with a robust history in managing cross-functional teams. Certified in Program Management Professional (PgMP), Project Management Professional (PMP), Lean Six Sigma Black Belt, and Certified ScrumMaster (CSM), I bring a strategic and data-driven approach to program management, ensuring alignment with organizational objectives and global market needs.

• PROJECT/PROGRAM MANAGEMENT

• DATA-DRIVEN DECISION MAKING

• RISK ANALYSIS & MITIGATION

• BUDGET MANAGEMENT & OPTIMIZATION

• FINANCIAL & OPS PLANNING

• QUALITY & PROCESS IMPROVEMENT

• LOCALIZATION BUSINESS ANALYSIS

• CROSS-FUNCTIONAL TEAM MANAGEMENT

PROFESSIONAL EXPERIENCE

Agilent Technologies, Inc.,Santa Clara, CA 2015 – 2023 Senior Program Manager, Localization

In a pivotal role within the Global Marketing Operations team, I led the localization of marketing materials, ensuring alignment with global market needs and organizational objectives. My role encompassed financial management, operational planning, and strategic alignment of localization projects, ensuring timely and budget-compliant delivery. Accomplishments:

• Developed and implemented operational plans, ensuring localization projects were delivered on time and within budget while meeting quality standards.

• Managed budgets and ensured optimal allocation of resources across various localization projects, aligning spend with strategic priorities.

• Managed billing and invoicing in collaboration with the localization vendors.

• Provided strategic direction for localization efforts, ensuring alignment with global marketing and organizational objectives.

• Developed and managed financial dashboards and created baseline metrics/reports. Trained junior localization project managers and localization vendors for the business review reporting.

• Led initiatives to enhance the efficiency and effectiveness of ecommerce tool I18n processes.

• Utilized data and analytics to inform decision-making, optimizing resource allocation and project prioritization.

• Worked collaboratively with stakeholders across various functions, ensuring localization efforts were aligned with overall business and marketing strategies.

• Managed A/B testing projects, by ensuring localized UI/UX met quality standards for web/mobile and were well-received by target audiences.

• Developed and presented globalization strategies, providing actionable recommendations to senior management to enhance global reach and impact.

• Managed multi-year localization programs for company websites and new tool implementation. Dell Software Group (BakBone Software, Quest Software),San Francisco, CA 2007 – 2014 Senior Localization Specialist

Led software internationalization efforts for data protection products as a member of the R&D Operations team. Created quality improvement methodology by applying data analysis techniques. Implemented changes for localization process improvement. Accomplishments:

• Established and refined the localization process, applying best practices and ensuring streamlined operations from inception to completion.

• Directed localization vendors on multilingual translation deliverables, ensuring consistency and quality in software, documentation, and training materials.

• Developed SOP for software internationalization based on SDLC.

• Developed QC metrics for managing internal and outsourced localization projects, enhancing accountability and performance.

• Directed localized Beta software testing, facilitating the implementation of change requests from target region representatives and ensuring product relevance and accuracy.

• Managed style guides and terminology lists, ensuring linguistic consistency across all projects and materials.

• Managed internal and external Japanese localization specialists to deliver translation for software and related documentation, ensuring linguistic and technical accuracy.

• Served as a liaison for the Japanese office, effectively implementing customer product requirements and enhancing cross-border communication and collaboration. Oracle Japan (PeopleSoft Japan),Tokyo, Japan 2002– 2007 Localization Project Manager

Managed localization projects on large-scale Web-based CRM systems (average 7 - 8 months, 1 - 1.5 million words) working with an in-house localization team. Accomplishments:

• Managed localization/testing projects for PeopleSoft CRM, Siebel SaaS platform, documentation, and training materials

• Coordinated with US developers on new internal translation tool testing and verification

• Conducted translation of software patches and marketing surveys

• Produced estimates, milestone schedules, task allocation (10-13 persons), and progress reports

• Organized and conducted weekly progress meetings

• Managed training sessions for contract employees

• Managed troubleshooting solution creation for translations

• Collaborated with US engineering teams on product bug solutions EDUCATION

Bachelor of Arts in Philosophy

SEINAN GAKUIN UNIVERSITY Fukuoka, Japan

Certifications:PgMP (Program Management Professional),PMP (Project Management Professional), LSSBB (Lean Six Sigma Black Belt), CSM (Certified ScrumMaster), SAFe SA, Google Analytics Individual Qualification, Currently aspiring for PMI PfMP (Portfolio Management Professional) and Lean Six Sigma Master Black Belt certifications.

Computer Skills:MS Office, Excel (lookups, pivot,data viz), Project, Office Timeline, Visio, Team, SharePoint, OneNote, Cloudwords, Smartling, Transifex, SDL Trados & GroupShare, XTM, JIRA, Confluence, Asana, Slack, Smartsheet, Eloqua, WCS, WCC, CMS, Stibo PIM, iMovie, FinalCut, YT Studio, Canva, Figma, GarageBand, InDesign, FrameMaker, Photoshop, Illustrator, GMP, WordPress, prompt engineering, MidJourney, Discord, GitHub File Types:HTML, XML, CSS, xliff, indd,psd, fm, json, mp4, srt Course/Classes:AWS Cloud Practitioner Essentials,Python for Managers, Ruby on Rails, SQL, Cisco CCNA, LAN/WAN engineering courses, TAUS Quality Management Currently taking several AI and Data Science courses. Project:Published a custom GPT forLean Six Sigma on ChatGPT. Currently building an image validation app to detect fake brand products on Azure Custom Vision. Languages:Japanese - Native; English – Full professionalproficiency

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