Joel Bocanegra-Ramirez

PROFILE

Aspiring IT professional with a strong

background in customer service and

inventory management. Able to apply

customer service concepts to IT to improve

user experience.

Dedicated commitment to team environment

dynamics with the ability to work

independently.

Committed to lifelong learning and

improvement, eager to begin a role in the IT

industry to leverage skills and education.

Skilled at conflict resolution. Punctual

problem solver and avid multitasker.

CONTACT

PHONE:

203-***-****

EMAIL:

ad4vzh@r.postjobfree.com

ACTIVITIES AND INTERESTS

Game Groups

Information Technology

SOFT SKILLS

Communication Skills

Problem Solving

Teamwork

HARD SKILLS

Operating Systems

Hardware Knowledge

Software Configuration and Installation

Troubleshooting

Virtualization

IT Support Tools

EDUCATION

Information Technology Security and Administration MyComputerCareer September 2023

CERTIFICATIONS (IN PROGRESS)

CompTIA A+ Technician 220-1101 &1102

Linux Professional Institute (LPI) LPI 010-160

Microsoft Cloud Fundamentals AZ-900

CompTIA Network+ N10-008

CompTIA Security+ SY0-601

Microsoft Cloud Security

Google IT Support Fundamentals

(Completed)

SC-900

TECHNOLOGY SUMMARY

Operating Systems: Proficient in the installation and configuration of key operating systems, including Microsoft Windows Server 2019 and Linux Ubuntu 16.04 LTS. Experienced in optimizing system settings and network configurations to enhance performance and meet organizational requirements.

Roles & Services: Installed and configured Active Directory Domain Services (AD DS), emphasis with Active Directory Users and Computers, and Internet Information Services (IIS). Virtualization: Installed, networked, and configured Type 2 virtualization using Oracle VirtualBox. Configured static and dynamic IP addresses, and configured computer names.

WORK EXPERIENCE

Game Technician

Dave and Busters, 2021-Current

● Meticulously cleaned and maintained critical

machinery to ensure seamless operations and prevent downtime.

● Skillfully address customer questions, fostering a positive experience and building lasting relationships.

● Configured printer setups and provided basic

troubleshooting for administrative staff

Joel Bocanegra-Ramirez

203-***-**** • ad4vzh@r.postjobfree.com

Contact this candidate