HICHAM

BOUSAID

address

Elyria, OH, United States

Tel 571-***-****

e ad4vy5@r.postjobfree.com

l hicham-bousaid (LinkedIn)

Summary of Qualifications

* 4+ years of experience within the quality assurance discipline

* Experienced collaborating with cross-disciplinary teams on iterative projects.

* Demonstrate understanding of quality assurance principles, inspection techniques, and testing procedures.

* Deep knowledge of cross-platform/browser compatibility testing methodologies and mobile operating systems and applications

* Able to efficiently and independently complete complex work assignments

* Flexible and detail-oriented, effective Time Management, meeting deadlines, changing priorities, and thinking critically.

* Experienced and comfortable working in a fast paced, ambiguous and event driven environment

* Skilled in providing technical support and excellent customer service.

* Strong team player as well as able to work individually.

* Big Believer in learning through doing.

Technical skills

* Platforms: Windows, Mac OS

* Mobile Platforms: Android, iOS

* Testing Tools & Technologies: Chrome development tool, Postman, Android Studio,

Xcode, App Center, Test Flight

* Databases: SQL Developer, MySQL, DBeaver

* Other Tools: Jira, Zephyr, Confluence

* Test Automation: Taking Classes on JAVA / Selenium Experiences

OLR

Solon, OH QA Analyst, Remote 04/2022 – Present

* Providing support as needed.

* Support and troubleshoot production client environments.

* Take ownership of or assist with the logging, reporting, and resolution of application issues.

* Ensure Oracle Retail and OLR development standards are met in all coding practices.

* Assist in maintaining the OLR software development environment.

*Build and test application enhancements and modifications.

* Adhere to all OLR policies, processes, and procedures.

* Document or maintain general retail, Oracle Retail, and OLR-specific practices and standards.

* Submit knowledge articles per standards for clients and internal knowledge sharing.

* Assist in defining application enhancements and modifications.

* Additional duties as assigned.

* Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills.

* Demonstrated a sense of urgency and willingness to provide exceptional customer service.

* High degree of initiative, accuracy, efficiency, and attention to detail.

* Maintaining a positive attitude under stressful circumstances.

* Maintaining confidentiality when dealing with proprietary information.

* Strong ability to proactively identify and resolve issues.

* Good time management skills.

IN / OUT

Los Angeles, CA Software QA Engineer, Remote 03/2019– 04/2022

* Adapt requirements and user stories into test cases.

* Create and execute test plans for existing products and features.

* Perform functional, visual, smoke, regression, accessibility, exploratory, and performance testing.

* Develop SQL queries/procedures for database and backend testing.

* Perform API testing using Postman.

* Verify feature and bug development completeness.

* Create organized bug reports in accordance with best practices.

* Facilitate the release management process for project deliveries.

* Perform all QA activities using appropriate test tools, common routines & best practices to promote reusability.

* Develop metrics and keep QA managers aware of potential quality risks.

* Collaborate with developers and technical support representatives to identify errors and determine the appropriate team to consult to resolve issues.

* Interactively participate in release planning, sprint kick-off, sprint review, and retrospectives

Whole Foods Market

University Heights, OH Department Manager 04/2014 - 03/2019 Skills

Database

MySQL

Oracle

SQL

SQL Queries

Android Studio

API

Cross Platform

Software QA

Technical Support

Software Life Cycle

JAVA

Strong problem-solving skills with the ability to analyze and debug issues.

High attention to detail with documentation

Contact this candidate