Quality Assurance Control

Alex Paltag

201-***-**** **********@*****.*** LinkedIn: Alex Paltag

SUMMARY:

SAFe accredited Quality assurance & quality control professional with a focus on accuracy and innovation. Expertise in digital quality assurance, automated performance, and regression testing.

SKILLS:

Quality Assurance Testing, Agile Methodologies, Scrum, PMO, Project Management, Policies and Procedures, Strategic Planning, Teamwork and Collaboration, Communication, Analytical and Critical Thinking

Jira, Confluence, ALM, VSTS, MS Azure, ServiceNow, Sitecore CMS, API, WebLogic Portal, .NET, Java, CRM, ADA, DHTML, HTML, XML, E-Commerce Manager, Smartsheet

WORK EXPERIENCE:

QA Lead

Benjamin Moore & Co, Montvale, NJ (December 2015 – February 2024)

Led a team of QA analysts in developing and implementing test plans, ensuring comprehensive test coverage for all software releases.

Conducted regular reviews of testing processes and procedures to identify areas for improvement and optimization, resulting in a 20% increase in testing efficiency.

Collaborated with cross-functional teams to prioritize and schedule testing activities, ensuring alignment with project timelines and goals.

Mentored and trained junior QA team members on best practices and industry standards, contributing to their professional growth and development.

Established QA metrics, apply best practices, and develop new tools and processes

Applied new Agile methodologies, troubleshoot issues, identify cause and solution

Utilized JIRA & VSTS tools to implement Test Plans, Test Cases, and Test Scenarios

Lead QA resources in Marketing, SAP, B2C, B2B & Retailer portal projects

Work with Marketing Managers and associates to establish timelines for completion of work tasks and projects

Communicated deployments status with Release Management for release readiness changes for Change Advisory Board (CAB)

Perform and provide oversight on functional, integration, API, security & OKTA/SSO testing

Managed automation performance testing and automation regression testing for multiple applications - in house and with Offshore teams

QA Manager

Panasonic, Harrison, NJ December 2014 - December 2015)

Oversaw a six-member QA team on several projects

Established and tracked quality department goals and objectives

Implemented new quality assurance and customer service standards

Coordinated test plans across multiple parties

Facilitated with Managers & Outsourcing vendors to establish timelines for completion of work tasks and projects

Organized issue tracking and defect resolution ensuring alignment with business requirements

and project objectives

Reported out on test status, issues, and project risks

Reported production malfunctions to managers and production supervisors.

Cooperated with engineering, manufacturing, and corporate accounting to verify adherence to quality standards

Sr. QA Analyst

GAF Roofing, Wayne, NJ (July 2014 – November 2014)

Lead day to day QA activities for GAF.com

Overseed & defined testing techniques in internal Portal website

Developed Test Plans, Test Cases, Test Scenarios with Wireframes, and Traceability Matrix reports in VSTS

Performed Functional, Usability, Navigational, Integration and Regression testing

Organized Change Requests in Serena Team Track

Reviewed and validate all high-level functional, non-functional, and technical requirements

Analyzed problematic areas to provide recommendations and solutions

Digital Studio Sr. QA Analyst

Benjamin Moore & Co, Montvale, NJ (October 2010 – June 2014)

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Facilitated with Managers to establish timelines for completion of work tasks and projects

Defined and implemented quality initiatives to reduce risk

Led process improvement projects to help operations meet and exceed quality standards and reduce costs

Utilized ALM & VSTS tools to implement Test Plans, Test Cases, and Test Scenarios

Performed testing in WebLogic Portal environment

Reviewed and validated all high-level functional, non-functional, and technical requirements

Prepared UAT test scripts for end user approval and execution

Edited, proofed, and critiqued internal documents to improve clarity

Used critical thinking to break down problems, evaluate solutions and make decisions

Collected and analyzed data and initiated improvements to increase security and performance

QA Analyst

Harper Collins Publishers (June 2010 – September 2010)

Performed functional, compatibility, integration and regression tests on HarperCollins.com

Performed various QA tests on the Marketing Reach Report

Created Test Cases and Test Scenarios with Wireframes and Perform testing of new releases

Evaluate and document test results. Tools used: Version1, Bugzilla

QA Analyst

Amcom Software Inc./XTend – Spok (August 2007 - July 2010)

Worked closely with users and business team to understand requirements and business flows

Analyzed the business needs of clients to help identify business problems and propose solutions

Created Requirements specifications document

Created Test Plans and Test Scenarios

Performed compatibility and usability testing for web browsers. Test applications on Firefox and Internet Explorer.

Performed System, Integration, Install/Uninstall, Performance and Regression testing

Prepared UAT test scripts for end user approval and execution

Performed testing of new releases

Utilized HEAT for managing requirement documents, and defect reporting/tracking tool

Evaluated and document test results using HEAT and Excel.

Tested application on multiple operating systems including Windows

EDUCATION:

B.S. Computer Information Systems - Georgia Polytechnic Institute

CERTIFICATIONS

SAFe® 5 Agilist Certified

SAFe® 5 Practitioner Certified

ISTQB Foundational

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