Quality Assurance Customer Service

Tracey Coleman

**** ***** ***** **** ****, TX ***94 346-***-**** *************@*****.***

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PROFESSIONAL EXPERIENCE FRITO-LAY – Quality Assurance JAN. 2023 – PRESENT

Perform quality checks of weight, size and volume of Frito Lay product.

Performing process checks throughout the production, packaging, sanitation and warehouse functions of the company, including pre-operational checks, sanitation verification, label checks, weight checks, and package integrity.

Maintain clean and organized work areas.

Ensure that all products meet food safety, customer, federal and state compliance. FEDERAL EXPRESS – Linehaul Coordinator OCT. 2022 – Dec. 2022

Directs the dispatch of transportation equipment in accordance with the Linehaul plan.

Supports and/or contributes to planning transportation needs for the efficient movement of volume in an effort to maximize capacity, minimize partial trailer loads and ensure service integrity for assigned areas.

FEDERAL EXPRESS – Quality Assurance SEPT. 2021 – AUG. 2022

Responsible performing the clerical and administrative functions for any or all hub station operational areas. Tended to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Ensure all packages receive appropriate scan statuses

Clerical support to various management and operational functions, including, but not limited to photocopying, filing, faxing, emailing and answering phones. TRACEY’S TRESSES - Hairstylist / Owner DEC. 2015 – AUG. 2021

Responsible for styling clients including analyzing hair condition, shampooing, and treating hair, conditions hair and scalp by applying treatments. Produces desired effect by arranging, shaping, curling, braiding, cutting, trimming, setting, bleaching, dying and tinting hair.

Office responsibilities including computer work, phone/headset, scheduling, interviews, inventory, and bank deposits. Also, used software billing system, fax and copying. REGIS – Hairstylist/Manager AUG. 2008 – DEC. 2015

Responsible for styling clients including analyzing hair condition, shampooing, and treating hair, conditions hair and scalp by applying treatments. Produces desired effect by arranging, shaping, curling, braiding, cutting, trimming, setting, bleaching, dying and tinting hair. LAQUINTA INN & SUITES – Receptionist AUG. 2008 – MAY 2010

Greet customers

Answer/screen calls, forward incoming calls

Entering data into system

Order office supplies

Tracey Coleman

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T-MOBILE WIRELESS – Mail Processing Clerk FEB. 2005 – SEPT. 2006

Receive and process incoming mail

Weigh mail and calculate required postage

Distributing outgoing mail

KROGER STORES - Cashier JAN. 2006 – SEPT. 2006

Greeted customers

Assisted with purchases, handled returns, and answered questions about products, policies and services

Made connections with customers to make sure they are having a pleasant shopping experience

Comfortable approaching customers and providing assistance SKILLS

10+ Years Customer Service

Team Leadership

Inventory

Customer Service Training

Microsoft, Excel

Strong Interpersonal Skills

EDUCATION EVAN E WORTHING SENIOR HIGH SCHOOL HOUSTON, TX

1996

HOUSTON TRAINING SCHOOL HOUSTON, TX

2008

State of Texas Cosmetology License

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