Customer Service Nursing Assistant
Resume:
Diedra chess Dupard
**** *** ***** ********* *******, La 70072
***********@*****.***
PROFESSIONAL OBJECTIVE
To effectively utilize my professionalism, communication and problem-solving skills to obtain the position with Oak Street Health.
EDUCATIONAL BACKGROUND
American College
Certified Nursing Assistant Certification
Southern University
Health Major
PROFESSIONAL EXPERIENCE
Booker T. Washington High School
Para-Professional 2018 – Present
•De-escalate situations among students who become annoyed, agitated or un-able to communicate their needs to others
•Work with individuals and small groups of students to reinforce instruction with and without direct supervision
•Perform clerical task such as data collection, record keeping, copying, making phone calls, and gathering materials needed for instruction
•Assist the teacher in meeting student individual needs as defined in the IEP.
•Assist students reaching their behavioral goals as outlined in the IEP
•Serve as a liaison between the teachers and parents to communicate needs.
•Foster a relationship between students, teachers and parents services to ensure student success in the classroom.
Walmart Supercenter
Customer Service Representative/ Retail- 2003-2018
•Display a positive attitude by engaging, communicating and greeting customers as well as working well with peers.
•Satisfying customer needs by assisting in locating items around the store, completing returns and exchanges, and dispensing orders in a quick precise manner.
•Resolve problems in a positive, effective manner
•Multitasks various tasks throughout the store and is determined by the supervisor.
PROFESSIONAL EXPERIENCE CONTINUED
Home Health Care
Home Health Aide- 2012-2018
•Provide personal primary care to clients in the home setting.
•Use software programs to maintain patient records and communicate with team members.
•Observe, record, and report on the general condition of a patient's mental and physical condition
•Provide supportive services to patients such as assistance with personal care, ambulation, meal preparation and light chores around the home.
Ross Dress for
Retail Associate
•Deliver a high-quality customer service to all customers in the store
•Ensure proper merchandise preparation
•Complete cash and credit transactions associated with purchases and returns within the store
•Apply problem solving skills to daily interactions with customers when needed.
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