Case Management Manager

WINONA VALENCIA

832-***-**** **************@*****.***

OBJECTIVE

To help minimize the operating costs of a nonprofit agency or a for profit agency through the efficient use of my negotiation skills and expertise in case management/social services and clerical/office skills. SUMMARY OF ACCOMPLISHMENTS

Gulf Coast Community Services

Obtained $30,000 in clothing donations from the state of Nebraska for Hurricane Katrina survivors.

Enabled continued Houston Food Bank support by distributing food boxes to 250 seniors monthly.

Aided 60 applicants a month in maintaining housing and utilities by managing the caseloads of a four member staff at the Magnolia location.

SKILLS

● Fluent Spanish speaker

● Computer software: Microsoft Word, Excel, PowerPoint, Access and Outlook WORK EXPERIENCE

Harris County Community Services Department,-Houston,Texas 10/22/2019-Present Lead Case manager

Accepts and processes applications and supporting documentation to determine a client’s eligibility for the Disaster Recovery.

Conducts interviews with applicants to assist with determining eligibility

Obtains documents from third parties that assist with making the determination on the client’s eligibility.

Perform calculation to determine income for applicant’s household.

Complies records and prepares reports.

Establishes and maintains effective working relationships

Performs other job-related duties as assigned.

Texas Department Of Health and Human Services-Austin,Texas/Houston,Texas 11/12-05/19 Case Worker

Determined eligibility for clients for all welfare programs; snap,medicaid,tanf,chip..

Assist clients with connecting with outside resources and referrals.

performed all office and clerical positions.

Families Under Urban and Social Attack-Houston,Texas 06/08 to 11/12

Completed all community outreach activities, most times ahead of schedule

Wrote content of agency event announcements for distribution

Identified locations to hold health festival, job fairs, networking meetings and agency events

Increased agency awareness by speaking to parent groups and community agency leaders

Provided case management to immigrants and patients of community clinics

Established and maintained collaborative working relationships with community service agencies

Served as a community health worker to the commuity

performed all clerical and office duties

Cardon Healthcare - Houston, Texas, 12/07 to 9/08

Account Representative

Processed 10-15 Harris County Hospital District indigent program patient applications consistently daily. Gulf Coast Community Services Association, Houston, Texas Case Manager, 1/07 to 8/07

Negotiated partnerships with appropriate community service agencies

Helped clients with life management resources through effective case management

Collaborated with program staff to obtain client employment, train adults to read and use computers

Facilitate and coordinate agency health fairs, job fairs and networking events

Prepared and submitted client demographic reports to site managers in a timely manner Outreach Worker, 11/01 to 1/07

Completed all community outreach activities, most times ahead of schedule

Wrote content of agency event announcements for distribution

Identified locations to hold health festival, job fairs, networking meetings and agency events

Increased agency awareness by speaking to groups and community agency.

Provided case management to newly-released ex-offenders, as well as speak to ex-offender groups

Established and maintain collaborative working relationships with community service agencies Intake Worker, 6/99 to 11/01

Pre-qualified potential clients for food and clothing assistance

Completed community outreach activities in assigned areas

Promoted agency events through distributing flyers

Compiled and submitted daily intake reports to site administrator

Provided assistant case management functions

Olsten Staffing, Houston, Texas, 11/98 to 6/99

Human Resources Assistant

Answered applicant questions about the application process

Entered applicant data into databases tracking demographics EDUCATION

Diploma received June 1989, M.B. Smiley High School, Houston, TX Candidate for Bachelor of Science in 2021, Grand Canyon University.

Contact this candidate