John A. Moore

Austin, TX 512-***-**** ad4vv3@r.postjobfree.com linkedin.com/in/john-moore-00a39b GLOBAL BUSINESS OPERATIONS CONSULTANT

Dynamic global business operations consultant with extensive experience in project management, business development, sales, and leadership. Proven ability to drive projects from inception to execution. Leverages industry experience, enthusiasm, and relationship-building skills to lead teams, work cross-functionally to drive consensus, and eliminate obstacles. Adept at analyzing business needs, data, and procedures, and implementing process improvements that streamline operations and achieve organizational goals. AREAS OF EXPERTISE

Change Management Networking Building Communication Skills Report Development Research Data Analysis Sales Pipeline & Market Share Growth Talent Management Leadership EXPERIENCE

Dell Technologies, Inc., Austin, TX

North America Global Business Operations Consultant, 02/2021 - 10/2023 Drove key strategic initiatives and supported the development of long-term sales growth plans and profitability objectives surrounding online customer engagement. Developed and managed sales measurement models and diagnostic tools to help identify sales performance indicators, key areas of opportunity, and training and development needs.

● Online adoption penetration progressed from 47% to 75%

● Implemented online performance strategies and tracking models leveraging key performance indicators to recommend specific focus areas to executive leadership. Recommended actions increased sales productivity and customer satisfaction by 20%

● Facilitated adoption of new customer engagement models by creating and delivering online training. The training spanned global support and enablement teams covering 185 stakeholders across four regions

● Proposed strategic actions to senior executives that align with company priorities at the global level. These include key productivity indicators, roles and responsibilities, creation and evolution of programs, communication planning, and creative methods to overcome barriers. Consumer & Small Business Project Manager, 08/2019 - 01/2021 Program Manager for Consumer Business in North America serving 600 team members and 2.5 billion in sales. Coordinate and collaborate with various stakeholders from sales directors, marketing, product lifecycle managers, training, and leadership to develop, recognize, and invest in our team members.

● Career Development Advancement: Engineered and executed seminars, mentoring circles, career planning, and pathways within the division, enabling professional growth opportunities for team members.

● Attrition Management Leadership: Led the charge in understanding and mitigating attrition issues within the Small Business segment. Collaborated closely with sales representatives and leaders to discern root causes and develop programs to counter attrition trends.

● Cultivating a Winning Culture: Pioneered inventive platforms, processes, and strategies to actively recognize and invest in our team members, promoting an environment of success and achievement.

● Strategic Marketing Collaboration: Acted as a pivotal liaison interfacing between the Consumer and Small Business sales teams and various marketing and product lifecycle managers, ensuring alignment and synergy in objectives.

● Training Excellence: Orchestrated a comprehensive, multi-faceted training initiative involving diverse stakeholders, driving the development of Small Business sales teams. This encompassed inside sales representatives, large opportunity representatives, technical sales representatives, and leaders, amplifying their knowledge of sales and product strategies.

Small Business Offline Large Opportunity Leader, 02/2018 - 07/2019 Oversaw a sales team of 10 small business sales representatives selling end-to-end business solutions with a yearly quota of more than $80M.

• Average quota attainment of 112%.

• Develop and implement monthly and quarterly sales strategies and forecasts.

• Responsible for direct reports’ performance and career development. John A. Moore ad4vv3@r.postjobfree.com Page 2

• Provide weekly business opportunities to the leadership team.

• Lead recruiting efforts and alignments for the main campus.

• Sales Leader MVP of the Quarter Q1FY19.

Dell Technologies, Inc. (Continued)

Customer for Life Leader, 08/2015 - 01/2018

Leverage inside and outside resources to provide optimal coverage and a competitive advantage to drive incremental opportunities and acquire new customers in the Ohio territory. Leading 15 inside account representatives with a yearly quota of more than $42M.

• Average quota attainment of 123%.

• Manage high-profile accounts via product roadmap discussions, quarterly calls, and account reviews focused on business priorities, strategies, and initiatives.

• Engage with partners for team-level training and directly with overlay resources to assist with sales strategy and execution.

NA Preferred Accounts, State & Local Government, and Medium Business Leader, 06/2011 - 07/2015 Managed a team of 13-18 sales representatives, with an average quota of more than $110M.

• Average quota attainment of 111%.

• Lead negotiator for all executive escalations for hardware and software customer issues.

• Manage quarterly P&L/KPIs/ tactical execution/ pipeline generation/ inspection.

• Analyze business climate, including competition, market penetration, position, pricing, customer demographics, expansion, and sales structures; create and implement competitive strategies that increase share of wallet within each territory.

• Collaborate cross-functionally with managers to help generate opportunities. Large Corporate Accounts Software & Peripherals Business Development Representative, 08/09 to 05/11

• Eastern S&P Rep of the Second Half FY10

• Team Player Q1FY11

• Graduate of the Dell Leadership Program

Global Division Software & Peripherals Business Development Representative, 10/02 to 07/09

• Dell Global 110% Club FY07

• Q2 S&P CSG Rep of the Quarter FY07

• Q1 S&P CSG Rep of the Quarter FY06

• Q4 S&P Global Team Player Award FY05

• Dell Circle of Excellence FY02.

American Transactional Group Large Corporate Account - Queue Sales Representative, 10/98 to 09/02

• Q4 ATG Team Player Award FY02

• Dell Circle of Excellence FY00

• Employee Purchase Program Sales Rep of the Year FY00

• Above and Beyond Award Q3 FY00

• Dell Circle of Excellence FY99

• Q4 Dell ENT 125% Significant Achievement Award FY99. Enterprise Sales Division - Relationship Sales Representative, 06/97 to 10/98 Consumer Sales Division Small Business Sales Division Queue Sales Representative, 10/95 to 06/97 EDUCATION

B.B.A. in Marketing

Texas State University, San Marcos, TX

OUTSIDE ACTIVITIES AND INTERESTS

Woodworking

Founding Member of Sonic Guild formerly known as Black Fret a non-profit for local music Mentor for Regarding Cancer

Mentored colleagues in the US and India

Member of the Conexus, Mosaic & Pride Employee Resource Groups

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