Cheryl Fell
**** ***** ****, ********** ***** Ca. 92647 714-***-**** ad4vu9@r.postjobfree.com
Objective
Experienced individual with 10+ years in customer service seeking a position where I can utilize my management, communication and organizational skills.
Skills & Abilities
● Proficient in MS Office & Google
● Outstanding attention to detail
● Organized & multi-tasked oriented
● Friendly & professional attitude
● Excellent communication skills
● Efficient in Debt Pay Pro & Similar CRMs
Professional Experience
NEGOTIATOR ALLEVIATE FINANCIAL MARCH 2017-DECEMBER 2023
● Managed 500 Client Account
● Overlooked various office functions, updated, processed and adjusted new client files
● Trained and supervised customer service representatives and conducted performance evaluations
● Assisted in negotiations and prepared documents such as financial capacity assessments and hardship letters
● Set up payments per our client and lawyers’ request
● Managed irate clients and their inquiries to resolve issues PROCESSING SUPERVISOR 1FILE.ORG AUGUST 2012- March 2017
● Supervised customer service representatives
● Overlooking daily task and calls
● Reviewed all incoming contracts from Sales for approval
● Reviewed and handled all customer complaints
● Handled client payments
● Overlooked various office functions, updated, processed and adjusted new client files for settlement & student loan forgiveness
●Trained and supervised processing department representatives and conducted performance evaluation PREVIOUS EMPLOYMENT
Sunnycrest Senior Living 2010
Fairhaven Law Group 04 to 09
O.C.A.C.C. 1999-03