Highly driven and dedicated individual with a strong commitment to continuous learning and professional development. Skilled in providing quality technical support and exceptional customer service. Inspired by a passion for networking, currently pursuing CCNA certification to deepen understanding and expertise in network topology and protocols. Eager to leverage strong teamwork skills and dedication to collective success to make impactful contributions within an organization.

Biological Laboratory Inc - IT Support Specialist

November 2021 to Present

·Provide technical support to end-users, troubleshooting hardware/software issues physically and remotely.

·Leads onboard provisioning process for new employees, configuring user accounts and VPN access via firewall, hardware, open-source and proprietary software.

·Manage inbound and outbound email traffic.

·Administer email policies, creating, modifying, and removing

rules to filter and direct email traffic.

·Experience with installing multiple network switches.

·Leads the effort in maintaining network environment stability.

·Provide on call services in events of emergency network

connectivity and server related issues.

·Manage user access and permissions via Active Directory.

·Implement security measures, including server backups,

multi-factor authentication and encryption.

·Configure and mange network file share through Microsoft

Windows Server 2012

·Manage inventory of hardware and software, ensuring that all

assets are properly tracked.

·Draft and maintain detailed documentation on technical

processes for future reference.

·Installation of Windows 10 and Microsoft Office Applications

Network Medical Management - Business Development

July 2019 to April 2020

·Maximized production in the workplace through schedule planning for multiple tasks.

·Retained and developed client relations through constant communication.

·Handled requests with attention to detail on a strict deadline to ensure client satisfaction.

·Made cold calls to gather information in updating the company database for greater efficiency.

Ozworks Inc - Account Manager

November 2017 - February 2019

·Managed a team of people to promote the growth of the business.

·Developed individuals to excel in sales and management.

·Increased the quality and efficiency in the workplace by holding weekly meetings.

·Increased company sales through face to face new customer acquisition.

·Conducted interviews to recruit high quality individuals.

Song Ou (Jake)

626-***-**** ad4vsz@r.postjobfree.com

YEARS OF EXPERIENCE:

2+ Years

EDUCATION:

California State University Northridge - May 2017

Bachelor of Arts, Psychology

SKILLS/CERTIFICATIONS:

·Google IT Support Specialist

·Active Directory

·WAN/LAN

·TCP/IP

·DNS/DHCP

·Customer Service

·Excellent Written and Verbal Communication

·Team Management

·Project Management

·Documentation and Reporting

·Diagnosing and Troubleshooting Software/Hardware

SOFTWARE:

·Microsoft Office

·Office 365

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