KRISTOPHER YATSKO

*** ******* **

Whitaker, PA **120

412-***-****

ad4vsv@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

●Customer service and communications professional with experience in high volume calling, management and sales consultation

●High level of experience in fast paced environments

●Regularly educated my customers and associated in my field and pushed for higher responsibility in every position attained

●Prompt and organized with strong interpersonal and communication skills

●Working within a team based environment as well as independently

●Cash handling along with all managerial duties

●Technologically proficient/advanced in all Microsoft Office products

PROFESSIONAL EXPERIENCE

CVS Specialty Pharmacy June 2021 - April 2023

Position: Patient Service Representative

●Working dual monitors while collecting and entering data

●Scheduling orders

●Active listening

●Answering phones

●Multitasking

●Resolving issues

Ralph's Kitchen Exhaust Cleaning - Munhall, PA August 2020 - May 2021

Position: Laborer

Bellevue Beer - Bellevue, PA June 2016 - February 2020

Position: Assistant Manager

●Customer service and sales within the store

●Responsible for overseeing an effective and efficient store

●Opening/closing store and receiving inventory

●Cash-handling, safe and deposit balancing

●Other responsibilities include strengthening the brand, exceeding customer satisfaction, and the education and development of employees

●Following company policies along with following state and federal policies and being RAMP certified

Citizens Bank - Pittsburgh, PA December 2014 - March 2015

Position: Universal Banker

●To provide customer service while making their business and security my top priority

●To process transactions in an efficient manner while making product and service recommendations, vault custodian, high amounts of cash handling

●Processed incoming and outgoing shipments, educated and developed new employees following all company policies and protocols

●Direct high volume calls inbound and outbound to provide support for our customers

Sprint Wireless - Pittsburgh, PA June 2010 - November 2014

Position: Lead Retail Sales Consultant

●Floor manager in charge on sales, customer services and call support

●High level calls inbound and outbound to service customer pertaining to their services with Sprint

●Preparation and store shut down responsibility for receiving inventory, cash handling, safe and deposit balancing, and exception override authorizations

●Advise the customers through the purchasing decision activation process, product education and after sale follow up

●Assist customer with billing and account issues

●Provides service expertise to triage equipment related problems, identify the most appropriate issue resolution path, and finds solutions that fit the customer’s needs

●Analyze performance metrics to track and manage the company, store and personal objectives

●Uses performance metrics to track and manage the company, store and personal objectives

Trac All Communications - Pittsburgh, PA October 2006 - May 2010 Position: Sales Service Representative

●Selling cell phones and accessories in a fast paced environment

●Delivering great customer service while striving to gain and retain customers, participating in outside events, performing daily opening and closing procedures, maintaining store appearance, handling large amounts of cash

●Perform sales and follow up calls to customers and new users to collect payments

Fox's Pizza - West Mifflin, PA September 2005 - October 2006

●Delivery Driver

●Receive and return calls to navigate delivery mistakes

●Full duties in house to prepare food, take order, provide customer service

●Closing duties for cleanliness

EDUCATION

Community College of Allegheny County Ongoing

West Mifflin, PA 15122

Course studied - Undecided

West Mifflin Area High School June 2005

West Mifflin, PA 15122

Course Studied – College Prep

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