Elie Medju

ad4vrp@r.postjobfree.com 919-***-****

OBJECTIVE

Hard-working and enthusiastic IT professional with a background in Information Systems looking to obtain a full-time position in the field where I can directly contribute to company growth and transformation. Excel in cooperating and demonstrating technical skills that end users can apply to everyday life to help them improve their work. Also, I have experience with being an I.T. team member and working on projects.

EDUCATION

The University of North Carolina at Greensboro Graduation Year: 2019

B.S. Information Systems and Supply Chain Management Greensboro, NC

Relevant Coursework:

LAN switching technologies, WAN switching technologies, infrastructure services, and infrastructure maintenance

Certification:

CCENT certification (Expired September 2202), Juniper Wi-Fi Troubleshooting and Mist Wi-Fi Certification Expired September 2201

Network Troubleshooting, End User Support, Classroom Technology Support, LAN switching technologies, TCP/IP, IP networking knowledge, Cisco Call Manager console and Unity to configure IP phones and voicemail, imaging, Active Directory, remote troubleshooting, SCCM, Microsoft Windows OS, and Office Applications

WORKING EXPERIENCE

North Carolina state university September 2021-Present

IT network administrator 1

Provide premier communication services to the entire NC State University community such as data, wireless, telephony for students’ faculty, and staff.

Support the day-to-day network infrastructure by implementing, maintaining, and configuring network components.

Before and/or after-hours work maintenance and installation.

Focus on Incident Management resolution of the network via ServiceNow in the Network Operations Center (NOC)

Assist in ongoing projects and other Network Operation Center tasks and responsibilities; including installation, dispatch, and network administration of Cisco 3560, 3650, and 9300 series switches.

use of Cisco multiple OOB and in-house network monitoring daily basis to manage a large

Enterprise network.

IP Address and network permission management including moves adding, and changes in the Infoblox platform.

Understanding the OSI model and troubleshooting issues in Layers 1, 2, and 3.

Resolve end-user and LAN admin problems via telephone during NOC shift.

Durham Public Schools August 2020 - September 2021

Workstation Technician II

Image, deploy, and support new Windows machines and repair broken-functioning Dell and Lenovo components in different laptop and desktop models for schools within the Durham Public School System

Set up, maintain, and support Mac OS, and environments at various locations within the school district

Access NAS by employing CIFS/SMB protocols to install software

Maintain user accounts and computer management using Active Directory

Use Cisco Call Manager console and Unity to configure IP phones and voicemail for the district

Resolve end-user problems via telephone, in person, and remotely VNC Client, Team Viewer, SCCM, and Google. Meet

Assist teachers and staff with computer problems such as wireless, Ethernet, hardware, and software problems as a field technician, employing Freshdesk ticketing system and one 2 one-to-ones plus inventory system

Installing third-party software and documentation of hardware/software logs and operating procedures.

provides on-site assistance in classrooms, media centers, computer labs, and

Administrative offices.

Surazal Systems, Inc. June 2019 – August 2020

Network Technician I

Carry, NC

Contracted by Surazal Systems, Inc to support North Carolina school districts and other clients by:

Reporting and handling customer-reported issues

Company-specific client monitoring process, repair, and deviations remotely.

Assist with correctly recording and conveying technical details and deviations.

Helped with VoIP installations and Maintenance, Working with network topology, VOIP/telephony, switches, UPS, AP, and servers

Technology Specialists Intern

Responded to first-level Help Desk support tickets to address issues and complaints.

Performed core troubleshooting and systems analysis on hardware/software systems to determine hardware and software functional specifications or errors.

Documented end-user problems, resolution, and new solutions for future reference, using Help desk tools and resources.

Assisted in identifying trends in persistent Hardware, software, or system problems.

Referred user problems to ITT management, and senior analyst of other support.

UNCG ITS April 2018-May 2019

Classroom tech/Campus-wide Hardware Procurement Greensboro, NC

Provided UNCG purchasers with better hardware management through central receiving.

Imaged and enhanced data security through lifecycle management.

Westport Bay Imports October 2017 -January 2018

Front-end web Developer Intern

Greensboro, NC

Created quality mockups and prototypes on tight timelines

Assisted back-end developers with coding and troubleshooting

Created cascading style sheets (CSS) that are consistent across all browsers and platforms

Maintained graphic standards and branding throughout the product’s interface

Stayed up to date on emerging technologies

Food Lion May 2014 – Oct 2017

Customer Service Associate Raleigh, NC

Ensured implementation of operational strategies, to ensure full compliance with information systems processes and procedures.

Provided prompt, friendly customer service and responded constructively to customers’ questions and concerns.

Provided purchase assistance and ensured all shelves were stocked optimally.

With of my wide product knowledge, assisted in multiple zones on the sales floor to help ensure e proper functioning of the Food Lion chain in my area.

Ensured full and correct procedures were utilized and documentation of all processes completed.

Analyzed errors, if any, and escalate as needed to inform on the next appropriate course of action.

PROFESSIONAL AFFILIATIONS AND LEADERSHIP

Pi Kappa Phi Fraternity August 2014-August 2017

Scholarship chair Greensboro, NC

Assisted freshmen to develop strategies for social and academic success.

Planned, ran, and organized monthly developmental workshops tailored to the needs of the mentees.

Fostered impactful relationships among the mentees and other mentors to increase retention rates

Contact this candidate