Jamal Wazirodeen

*** - *** - ****

ad4vr4@r.postjobfree.com

Skills

Interpersonal / Communication Skills Leadership Skills

Customer Relationship Management Time Management Work Experience

Billing and Sales Agent - Cogeco March 2022 - February 2024

● Assisted over 100 customers daily through Five9 with billing and services regarding TV, internet, and home phone

● Consistently working with over 400 highly-sensitive customer information and successfully keeping updated records on file

● Onboarding new customers daily

● Conducted debit/credit transactions

● Collaborated with supervisors and teammates in bi-weekly meetings through Microsoft Teams concerning updates and metrics

● Triaged calls to the correct department to handle customer inquiries Batch Packer - Amazon Fulfillment Center October 2021 - March 2022

● Packages over 75 items per day

● Performed inspections on products for damages and defects

● Maintained daily operational health and safety standards Supervisor - KGS Research July 2021 - October 2021

● Trained 24 employees on systems, rules, and regulations

● Maintaining daily operational standards - this includes productivity, supervision, staff engagement, and daily objectives

● Monitored employee performances through metrics and identified areas of improvement Sales Representative - Active Business Service October 2020 - July 2021

● Recruited over 500 clients through cold calling resulting in over $5,000 in sales

● Provided excellent customer service by handling over 100 clients daily, triaging their concerns, and ensuring expectations were met

● Independently worked in a fast-paced environment

● Demonstrated strong communication and time management skills to prioritize tasks effectively and efficiently

Jamal Wazirodeen

416 - 843 - 4066

ad4vr4@r.postjobfree.com

Business Development Manager - Park Bench June 2019 - October 2020

● Utilized LinkedIn and SEO to connect with highly trained realtors to subscribe to a program that would advertise their business in different communities

● Worked closely with over 200 new and existing clients to understand their needs and answer questions/concerns they may have

● Successfully kept updated confidential information

● Recorded sales and onboarded clients through Microsoft Excel and Google Drive Onboarding Supervisor - UberEats January 2019 - June 2019

● Monitored employee over 50 performances through metrics and identified areas of improvement

● Solve tech related issues regarding price adjustments, photo issues, and client information

● Recorded client information in Salesforce

● Utilized Google Drive to record and gather client information Marketing Team Lead - Myron May 2007 - January 2019

● Monitored over 20 employee performances through metrics and identified areas of improvement

● Independently generated over 6,000 new leads through Five9 each month, resulting in $175,000 each year by selling promotional marketing products

● Collaborated with directors in weekly meetings to discuss sale metrics, operational standards, and updates within the company

● Utilized C/C++ and JWalk to input sales and confidential client information Work Experience

Telecommunication - Centennial College