Kristina Slyger

Credit & Collections Supervisor

Chicago, IL 60638 ad4vr3@r.postjobfree.com

Skills

•Accounts receivable (20 years) Accounts payable (10 years)

•Customer service (25+ years) Data entry (25+ years)

•Microsoft excel (20+ years) Microsoft word (20+ years)

•Microsoft Office (20+ years) Microsoft GP (Less than 1 year)

•CRM Software (Less than 1 year) Receivables

•Cash Application SAP ERP (4 years)

•Account Reconciliation Debits & Credits

•Typing SharePoint

•Filing Pivot tables

•ACH / Lockbox / Credit Card Payments Process Improvement

•Accounting Communication skills

•Telecommunication Analysis skills

•Manufacturing Avalara

•CloudSuite Epicor

Work Experience

Credit and Collections Supervisor Duraco Specialty Tapes - Forest Park, IL June 2022 to Present

In my current position I supervise the daily accounts receivable functions which include posting all customer payments (lockbox, ach and credit cards), along with evaluating new and existing customer's credit limits, releasing held orders, aging/collections, responding to customer emails and calls. This function was also responsible for maintaining and validating customer's tax exemption certificates and applying any needed credits. I also processed and emailed the RMA/QC credit memos. My focus is the overall collections and mitigating the loss of sales due to bad debt.

A/R Specialist

Duraco Specialty Tapes - Forest Park, IL May 2020 to June 2022

While in this position I was responsible for posting all customer payments including lockbox, ach and credit cards, along with evaluating new and existing customer's credit limits, releasing held orders, aging/ collections, responding to customer emails and calls. This function was also responsible for maintaining and validating customer's tax exemption certificates and applying any needed credits. I also proceeded and emailed the RMA/QC credit memos.

AR / AP Specialist

PWS Environmental - Cicero, IL April 2019 to October 2019

(Laid off due to lack of work) In this position I was responsible for all duties of both AP and AR.

From collecting and applying customer payments to entering and paying our own owed invoices. currently work with Microsoft GP and CRM.

Accounts Receivable Analyst IAB Solutions LLC - Rolling Meadows, IL December 2015 to April 2019

In this position I was responsible for working customer's outstanding deductions. I worked with the clients to retrieve back-up and repayments that our customers were not able to collect themselves.

I also assisted our customers in identifying trends to better secure future payments. I completed a project auditing unclaimed property providing detailed back-up to the state on behalf of the customer. I have also worked as a credit representative validating the credit limit liability for held sales orders before releasing them for shipment while reconciling the overall account to clear all debits and credits for our client's international customer accounts. I worked on an account reconciliation project combined with the collection of 3l+day past due invoices -received 2Kudos VP Recognition awards

Enterprise Compliance Supervisor

Time Warner Cable - Columbus, OH August 2013 to August 2015

I led 14 direct reports in the compliance of company policies to reduce bad debt and churn. Created and Executed an Enterprise (14.5 million customer base) program for prior debt settlement across two billing systems. Managed daily reporting, auditing, and coaching of my reps. Reporting gathered and created is presented all the way up to Sr Leadership including direct reports to the VP of Finance.

Regional Compliance Lead Time Warner Cable - Columbus, OH March 2012 to August 2013

Primary duties included personal daily assignments, backup when teammates were absent, overseeing functions that were current and notifying management of any trending issues. Functions included but were not limited to processing Bankruptcies, Repayment Plans, Promise to Pay and Returned Payments

-received a ValueYou recognition

-received 2 quarterly MVP Awards

-received 1 yearly MVP Award

Divisional and Regional Credit & Collections Representative

Time Warner Cable - Columbus, OH October 2005 to March 2012

Primary duties included personal daily assignments, backup when teammates were absent, overseeing functions that were current and notifying management of any trending issues. Functions included but were not limited to processing Bankruptcies, Promise to Pay, Repayment Plans and Returned Payments. In the absence of a lead, I stepped up to be a go-to person for my co-workers.

-received a quarterly MVP Award

Front Counter Representative Time Warner Cable - Kettering, OH August 2004 to October 2005

Primary duties included billing support for face-to-face customer interactions, payment processing, equipment exchange, returned mail processing and other projects and duties as assigned.

Call Center Representative Time Warner Cable - Kettering, OH August 2003 to August 2004

Primary duties included technical and billing support. Assisted on several projects and team building programs.

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