Objective

Interested in a position in the administrative field where the application of more than 10yrs of customer service and management will contribute to the organization customer satisfaction of your company

Skills & Abilities

Management

Works Well Under Pressure

Quick Learner

Friendly and Positive Demeanor

Strong Communication Skills

Proficient in Basic Office Skills

Employment History

Customer Service Petsmart 7/2017 to 12/2017

Utilized the cash register to enter sales, compile totals and handle all payment forms needed to complete the transaction

Restocking items left at the front counter that were not purchased

Completed all necessary documentation and determinations for items returned to the store and reimbursed funds when necessary

Customer Service The UPS Store 1/2016-2/2017

Utilized basic cash register functions to manage payments for shipped items

Processed invoices and other shipping paperwork using the standard filing systems in the office

Provided outstanding customer service creating repeat business and maintaining current customer base

Sorted mail to place in the PO Boxes kept at the location

Prepared packages for shipping by packing them securely for safe transport

Managed phones, filing, faxing and utilized other office equipment

Assistant Manager The Dollar Tree 10/2013-2/2017

Managed 3 individuals during any given shift

Balanced registers for each staff member and create deposits slips and drop at bank each day

Resolved customer disputes in the most polite and friendly way possible

Create reports reflecting items damaged either in the store or upon delivery

Live in Caregiver 1/2013-9/2013

Completed daily adult living skills necessary to create a quality of life for client

Managed appointments and transported client to said appointments

Performed daily chores including light housekeeping, laundry and cooking

Distributed medications and checked blood pressure and kept a log for accuracy

Provided comfort and compassion for the client when they were feeling low or ill

Education

Lincoln High School High School Diploma

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