Technical Support Systems Administrator

Name: S.RAGUPATHI

Mobile No: +917*********

Mail ID: ************@*****.***

OBJECTIVE

To work with a professional organization. Where creative challenging and innovative culture of work is carried out and which can be provide me growth in my carrier development, A place where my capabilities will be trusted.

Professional Summary

• Over 1 Years in IT Field 4 Years as a Freelancer of hands-on experience of Technical Support role handling Hardware and Software and Network, Printer related issues.

• Administrated user creation, permission and deletion, Date access rights reservation and Network authentication.

• Flexible and adaptable working capability as an individual or in a group.

• Attitude to learn the new cutting-edge technologies.

• Perform testing of application in new platform and coordination with application teams. EDUCATIONAL QUALIFICATIONS:

• DEGREE (2019-2023) from VRS College of Engineering and Technology with 82%

• DEGREE (2016-2019) from Elumalai Polytechnic College of Engineering with 85%

• HSC (2014-2015) from Vivekananda Vid Matric Higher secondary school with 45%

• SSLC (2012 – 2013) from Mount Park Higher secondary School with 60%. PROFESSIONAL EXPERIENCE:

Cameo corporate services pvt

System administrator

2023 September – Present

Hired as a full-time systems administrator following initial consulting role to manage and maintain server environment, ensuring 99.9% or better uptime. Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.

Responsibilities:

• Installation & configuration of all Microsoft Windows Operating systems & Ubuntu

• Using the service desk tool Work used for work on the ticket.

• Software installation in both Client Side and server etc.

• Taking storage backup on tapes weekly.

• Support End user by Chat, Call, Email, Remote.

• Printer and label Printer Installation and troubleshooting

• Call Logging with vendor and follow-ups

• Maintaining Asset management

• Email Id creation for user through Zimbra portal

• VPN Installation and support like Fortinet, Global Protect, Pulse Secure, Cisco Any connect

• Active Directory and provide permission for User.

• Upgrading windows operating system.

• Configuration of Outlook 2013/ 2010/ 2007/ 2003 /2019 and Outlook 365 & Microsoft exchange

• Use BMC Remedy, Manage Engine & spice work & ticketing tool for work on the ticket. PERSONAL PROFILE:

Name : S. Ragupathi

Date of birth

: 10.10.1997

Father name : Mr. M. Shanmugam

Gender : Male

Nationality : Indian

Language known : Tamil, English,

Hobbies : Photography, traveling

Address :

Rs,98/1, East Pondy Road, Koliyanur X Road,

Pananguppuam, Villupuram-603105.

DECLARATION:

I hereby declare that the information furnished above is true to the best of my knowledge. Place: Saithapet

Date: (Ragupathi.S)

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