CAREER SUMMARY

Certified Scrum Master with over ten years of experience, specializing in Agile techniques and scrum principles. Proven record in assessing and coaching teams in Scrum, Scaled Agile Framework (SAFe), Large Scale Scrum and Kanban methodologies. Strong background in designing continuous deployment pipelines across AWS, Azure, and Microsoft. Expertise in Scrum concepts, project management, and vendor evaluation. Skilled in leading SAFe ceremonies, including PI planning, for Agile Release Trains. Proficient in Rally, JIRA, Azure DevOps, and other Agile tools. Demonstrated success in addressing team dynamics, resolving conflicts, and driving change for increased productivity. Committed to continuous improvement and aligning with strategic objectives. Scrum as an asset; strong knowledge of all the concepts: tasks, backlog tracking, burn-down metrics, velocity, user stories, monitoring progress, Definition of Done.

PROFESSIONAL EXPERIENCE

HUMANA/TCS

Louisville, KY (Remote)

Position SAFe Scrum Master.

Duration April 2022-Jan 2024

Key Achievements:

“Led the implementation of Agile practices at Humana, resulting in a significant increase in team velocity within a short timeframe.”

Led all Scrum Ceremonies, managing Backlog refinement, Sprint Planning, Daily Scrum, and Sprint Retrospective, managing over twenty team members.

Leading high-performance teams to build an Enterprise Data Platform on cloud that drives the analytics insights in healthcare management.

Utilized agile practices to significantly increase team velocity within a brief time.

Coordinated agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, Using Azure Devops for Clarity, Capacity planning and Product Plan.

Utilized Power BI for insightful analytics, providing valuable insights for data-driven decision-making.

Collaborated with the team to develop timelines, sprints, and tasks, fostering effective communication.

Established policies and working agreements to update team members, product owners, and managers on Scrum methodologies and Agile frameworks.

Participated in Scrum of Scrums (SOS) to ensure alignment across teams.

Tracked team progress, including burn down, velocity and client’s satisfaction with team’s health.

Successfully integrated Business Intelligence tools, such as Power BI into the Scrum framework, enhancing the team's ability to analyze and visualize project data.

Successfully implemented Kanban methodology in project management, optimizing workflow efficiency and improving team collaboration

Fostered successful relations between business and IT, demonstrating strong conflict management and prioritization skills.

Led agile projects utilizing ServiceNow, ensuring efficient deployment of cloud-based applications.

Demonstrated leadership in managing teams focused on developing ServiceNow functionalities.

Worked in a scaled agile framework with offshore and onshore teams, collaborating with other agile teams within the Agile Release Train (ART).

Oversaw budgetary aspects and tracked project timelines at a strategic level. Proactively addressed and resolved impediments, ensuring seamless progress, and escalated issues when necessary.

Managed two Scrum teams, guiding them toward adopting ASF/Scrum principles.

Supported Engineering Infrastructure, Data Engineering, Disaster Recovery, and Cloud Cross-Functional teams by exercising Agile project management, SAFe Scrum practices, and applying a technical understanding and experience of Cloud Products

N THRIVE

Plano, TX (Hybrid)

Position: Scrum Master

Duration June 2018 – Feb 2022

Key Achievements:

“Orchestrated the successful integration of Business Intelligence tools, such as Power BI, into the Scrum framework at N-Thrive, enhancing data-driven decision-making capabilities.”

Conducted Scrum Ceremonies, including Release planning, Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

Facilitated agile ceremonies and collaborative sessions using MURAL, an online visual workspace, to enhance team engagement, foster creativity, and drive effective communication in a remote work environment.

Managed projects on Cloud-based platforms, including Amazon Web Services (AWS), Microsoft Azure Devops, and Google Cloud, ensuring seamless integration and efficient project delivery.

Proactively removed obstacles, enhancing team efficiency through cross-team coordination with Lean Portfolio management

Led the adoption of Kanban principles in project execution, resulting in streamlined processes, enhanced task prioritization, and accelerated delivery timelines

Using Jira Tracked and produced daily key metrics (burndown, burnup charts) to ensure team progress.

Coached and mentored team members in agile and Scrum principles.

Enhanced stakeholder engagement and transparency within Agile processes by leveraging Dynamics CRM, enabling real-time updates on project status, user stories, and backlog items. Integrated Power BI for dynamic reporting, empowering data-driven decision-making for continuous improvement in project delivery

Proficient in integrating ITIL best practices into Agile methodologies as a means to optimize IT service delivery and support within Scrum teams.

Supported the Product Owner in backlog management and addressed release cadence issues.

Effective collaboration with a global team, with a preference for candidates in the US East Coast time zone.

Broke down Epics and Features into User Stories and loaded them into sprints in Jira.

AT&T

Remote, TX

Position Scrum Master.

Duration May 2015 - April 2018

Key Achievements:

“Guided diverse teams at AT&T in achieving sprint goals, effectively managing and re-prioritizing the product backlog for improved budget savings”.

Led agile meetings: sprint planning, story grooming, and daily stand-ups.

Evaluated and implemented solutions in collaboration with the Release Train Engineer to address impediments and scope changes.

Efficiently managed and re-prioritized product backlog, aiding budget savings.

Monitored progress, prepared reports, and resolved issues for goal completion.

Collaborated with product owners for a clear understanding of user stories.

Analyzed data and staffing plans, recommending solutions for customer satisfaction.

Evaluated and implemented constructive scrum process improvements.

Worked on implementing project and scrum standards based on complexity.

Addressed security vulnerabilities, demonstrated situational awareness in teams.

HOME DEPOT

Remote, TX

Position Scrum Master

Duration Jan 2013 - April 2015

Key Achievements:

“Spearheaded Agile initiatives at Home Depot, serving and implementing project management methodologies that led to streamlined processes and increased team efficiency.”

Collaborated with Release train engineer for Portfolio Backlog.

Served as a Subject Matter Expert across multiple Scrum Teams.

Utilized Agile for Team Planning, tracking Iteration Status, and managing Kanban Boards.

Negotiated with stakeholders to prioritize and manage cross-team dependencies, reducing program risk.

Used Rally for tracking user stories and project progress through burndown and burnup charts across the ART.

Interacted with stakeholders to gather requirements and map them with User Stories.

Implemented agile project management methodology, serving as Project Manager, Agile Coach, and Scrum Master.

Support Continuous Delivery by implementing Agile techniques like TDD, BDD, Automated Testing, Continuous Integration, Continuous Delivery, and DevOps

Prepared, tracked, and monitored scope, estimates, timelines, and deliverables for design/development and QA teams.

Assisted Product Owner with updates, impediments, backlog, and release plan maintenance.

Coached and mentored Agile team members, providing constructive performance feedback.

Managed matrix reports such as burn down charts, burn up charts, and velocity graphs.

Point of contact for external dependencies and escalations for Scrum teams.

Worked with the product owner in creating Features and User stories.

ACADEMIC QUALIFICATION

Preston University of Karachi

B.Sc. Economics, September 2004 - April 2008

CERTIFICATION

Professional ScrumMaster Certified, Scrum.org

Leading Safe 6.0 Scaled Agile

SKILLS

Agile development & best practices

Agile frameworks: Scrum, Kanban, XP

Tools: JIRA and Confluence, Rally, Version one, Azure Devops

Version Control Tools: TFS (Team Foundation Server)

Microsoft Tools: MS Excel, PowerPoint, Project, Visio, SharePoint

Event facilitation/team coaching

Product owner engagement management

Cloud-based application deployment

Metric reporting

Software project management

Conflict management

Handling issues/impediments

RTE, Team facilitation

SDLC

Power BI

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