DB
DAVONNA BERRY STEVENSON
ad4vj9@r.postjobfree.com 859-***-**** Wichita, KS 67203
Hardworking employee with a background in logistics, customer service, and collections. Devoted to giving every customer a positive and memorable experience. I seek to combine my educational and practical experiences in finding a rewarding career opportunity with a company from which I can retire. Report Preparation
Workflow Analysis
Audit Support
Documentation and Reporting
Deadline Adherence
Process Improvements
Finance
MS Excel
Account Reconciliation
Appointment Scheduling
Call Management
Data Entry
Inbound and Outbound Calling
Professional Telephone Demeanor
Account Management
Payment Acceptance
Negotiation
Familiar With Locating Individuals
Customer Research
Call Center Background
Cummins, Inc.
Freight Pay Analyst
01/2020 - Current
Primary Point of Contact for specific portfolio of clients Review invoices for inconsistencies
Approve/Reject invoices for payment
Analyze invoices for errors and coding
Shipping Updates
Excel Approved Shioment Reports.
APL, Inc.
Customer Service
Representative/Logistics Coordinator
01/2014 - 09/2019
Primary Point of Contact for creating import/export reefer bookings Responsible for confirming proper tariff codes on non-contract shipments Responsible for tracking of refrigerated cargo containers Responsible for monitoring vessel movement
Answer customer inquiries regarding billing via email, telephone and CRM, dedicated account reports
Coordinate release of dedicated account cargo
Monitor movement of containers to correct site for customs examinations Monitor customs entries for discrepancies
Point of contact for Reefer team for Homeport to include guiding customers through homeport navigation, updating reefer team on Homeport developments
Problem solving.
Payment America Systems
Collections Specialist
Collected past due accounts
Created payment plans
Summary
Skills
Experience
09/2013 - 01/2014 Negotiated settlements
Resolved problems.
Greentree Credit Solutions
Debt Collection Specialist
11/2012 - 06/2013
Collected past due mortgage accounts
Created payment agreements
Prepared accounts for legal action
Reviewed accounts for escalated actions.
The Real Gathering
Executive Assistant
05/2012 - 12/2012
Booked appearances
Set appointments
Coordinated events
Maintained calendar of events
Researched venues
Contacted vendors
Maintained email account
Maintained database of registrants
Delegated duties as needed.
T-Mobile Inc
Customer Service Representative
11/2010 - 09/2011
Handled troubleshooting for multiple brands of wireless devices Responded to customer inquiries regarding billing
Adjusted credit for billing discrepancies
Created payment agreements.
Ad Astra Recovery Services
Debt Collection Specialist
07/2009 - 11/2010
Collected past due loans
Negotiated settlements between clients and original creditor Resolved problems.
Kentucky College of Business Lexington, Kentucky Medical Transcription Diploma
University of Kentucky Lexington, Kentucky
Office Administration Certificate
General Education Diploma
References submitted upon request
Education and Training
References