DB

DAVONNA BERRY STEVENSON

ad4vj9@r.postjobfree.com 859-***-**** Wichita, KS 67203

Hardworking employee with a background in logistics, customer service, and collections. Devoted to giving every customer a positive and memorable experience. I seek to combine my educational and practical experiences in finding a rewarding career opportunity with a company from which I can retire. Report Preparation

Workflow Analysis

Audit Support

Documentation and Reporting

Deadline Adherence

Process Improvements

Finance

MS Excel

Account Reconciliation

Appointment Scheduling

Call Management

Data Entry

Inbound and Outbound Calling

Professional Telephone Demeanor

Account Management

Payment Acceptance

Negotiation

Familiar With Locating Individuals

Customer Research

Call Center Background

Cummins, Inc.

Freight Pay Analyst

01/2020 - Current

Primary Point of Contact for specific portfolio of clients Review invoices for inconsistencies

Approve/Reject invoices for payment

Analyze invoices for errors and coding

Shipping Updates

Excel Approved Shioment Reports.

APL, Inc.

Customer Service

Representative/Logistics Coordinator

01/2014 - 09/2019

Primary Point of Contact for creating import/export reefer bookings Responsible for confirming proper tariff codes on non-contract shipments Responsible for tracking of refrigerated cargo containers Responsible for monitoring vessel movement

Answer customer inquiries regarding billing via email, telephone and CRM, dedicated account reports

Coordinate release of dedicated account cargo

Monitor movement of containers to correct site for customs examinations Monitor customs entries for discrepancies

Point of contact for Reefer team for Homeport to include guiding customers through homeport navigation, updating reefer team on Homeport developments

Problem solving.

Payment America Systems

Collections Specialist

Collected past due accounts

Created payment plans

Summary

Skills

Experience

09/2013 - 01/2014 Negotiated settlements

Resolved problems.

Greentree Credit Solutions

Debt Collection Specialist

11/2012 - 06/2013

Collected past due mortgage accounts

Created payment agreements

Prepared accounts for legal action

Reviewed accounts for escalated actions.

The Real Gathering

Executive Assistant

05/2012 - 12/2012

Booked appearances

Set appointments

Coordinated events

Maintained calendar of events

Researched venues

Contacted vendors

Maintained email account

Maintained database of registrants

Delegated duties as needed.

T-Mobile Inc

Customer Service Representative

11/2010 - 09/2011

Handled troubleshooting for multiple brands of wireless devices Responded to customer inquiries regarding billing

Adjusted credit for billing discrepancies

Created payment agreements.

Ad Astra Recovery Services

Debt Collection Specialist

07/2009 - 11/2010

Collected past due loans

Negotiated settlements between clients and original creditor Resolved problems.

Kentucky College of Business Lexington, Kentucky Medical Transcription Diploma

University of Kentucky Lexington, Kentucky

Office Administration Certificate

General Education Diploma

References submitted upon request

Education and Training

References

Contact this candidate